Leasing Platforms Specialist

Leasing Platforms Specialist Midtown Manhattan, NY, United States

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Leasing Platforms Specialist Location: Midtown Manhattan, NY, United States Date Posted: Mar 19, 2026 Job ID: 2602733

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Description

Job Summary The Leasing Platforms Specialist provides hands-on support and administration for the software platforms used by the rental division with a focus on Yardi Voyager and associated modules, On-Site, and other operational systems. This role ensures that systems operate efficiently, are properly configured, and support day-to-day functions such as leasing, accounting, workflows, data management, and reporting. The Leasing Platforms Specialist troubleshoots issues, assists with system updates and enhancements, manages user access, and collaborates with operational teams and vendors to maintain reliable platform performance.

Key Responsibilities

• Administer, configure, and maintain all rental division software platforms, Yardi On-Site, and related systems, including user setup, access rights, roles, and security controls.
• Act as a technical point of contact for platform issues, troubleshoot system errors, and resolve support tickets in a timely manner.
• Use SQL and other data tools to investigate, extract, manipulate, and analyze system data to support troubleshooting, reporting, and operational decisions.
• Support system upgrades, module implementations, new property and portfolio conversions, data migrations, and integration projects.
• Perform system performance reviews, audit usage patterns, verify configuration integrity, and recommend improvements for workflows and data quality.
• Develop, maintain, and distribute detailed procedural documentation, standard operating procedures (SOPs), user guides, best practices, and training materials.
• Deliver training and onboarding support for new users and new system features.
• Partner with cross-functional teams (operations, leasing, accounting, IT) to design and implement process improvements, automation solutions, and workflow refinement.
• Coordinate with software vendors and internal IT on technical issues, service requests, system enhancements, and compliance standards.
• Maintain a strong knowledge of industry trends, emerging technologies, and best practices to help drive continuous improvement across rental platforms.

Qualifications

• Bachelors degree in Information Systems, Business Administration, Computer Science, or related field preferred.
• Proven experience administering and supporting business software platforms, ideally in a property management or real estate environment.
• Hands-on experience with Yardi platform administration (Voyager, RentCafe, CRM) is strongly preferred.
• Strong SQL skills with experience querying databases, validating data, and troubleshooting system issues.
• Knowledge of property management business processes, leasing operations, and reporting workflows.
• Experience supporting software implementations, upgrades, testing, and documentation.

Skills & Competencies

• Strong analytical and problem-solving abilities with a keen attention to data integrity and detail.
• Proficiency in SQL and experience working with database-driven systems to extract, manipulate, and analyze data.
• Solid expertise in software platform administration, including configuring systems and managing security and access controls.
• Ability to identify process inefficiencies and propose system-based improvements that enhance operational effectiveness.
• Excellent technical writing skills and ability to create clear documentation, procedures, and training resources.
• Strong interpersonal and communication skills capable of providing training and support to both technical and non-technical users.
• Highly organized, detail-oriented, and able to manage multiple tasks and projects simultaneously.
• Self-starter mentality with the ability to work independently and collaboratively across teams.

What We Offer As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short-term disability, legal, and identity theft protection. You will also be eligible for company-paid life insurance, long-term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation: $75,000 - $85,000/year

Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a reasonable accommodation (as defined under applicable disability laws) may make a request through our designated contact channel: emailprotected.

Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at emailprotected; we will respond in accordance with Local Law 144 within 30 days.

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FirstService Residential is an equal opportunity employer. All qualified applicants are considered for employment without regard to the persons race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.