Leasing Specialist I

JOB TITLE: Leasing Specialist I DEPARTMENT: Worcester Communities REPORTS TO: Community Manager SUMMARY: The Leasing Specialist I position involves facilitating the rental process for residential or commercial properties. Responsibilities include showcasing available units to prospective tenants, conducting thorough screenings, and negotiating lease agreements. Successful candidates should possess strong communication and sales skills, along with a keen understanding of market trends and property features. Attention to detail and the ability to provide excellent customer service are essential for building and maintaining tenant relationships. Additionally, proficiency in property management software and knowledge of fair housing laws are often required. The Leasing Specialist I plays a crucial role in maximizing occupancy rates and contributing to the overall success of the property management team. DUTIES AND RESPONSIBILITIES: Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core ValuesAdhere to Worcester Communities Policies, Procedures and SOPsMaintain a professional, courteous manner with all residents, vendors, contractors, and fellow team membersAnswer prospective resident phone calls, greet prospective residents, and conduct tours following the outlined guidelines in Leasing SOPGive informative property tours to potential prospects onsite and create value by anticipating needs and addressing concerns the customer hasnt even thought of yet through knowledge of community and amenities as well as how it compares with other properties in the areaAssist prospective residents with the completion of the applicationCollect deposits and/or all fees responsible for leasing-related paperworkAccurately prepares and has a thorough knowledge of all lease-related paperworkLease and renew apartments in person, on the phone, or onlineMaintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessaryAssign and respond to internet leads for the community assignedFollow up with all prospective residents in Entrata per Leasing SOPLog all communication including phone calls, emails, face-to-face, etc. in Entrata per Leasing and Operations SOPsInspect the property tour route daily to ensure company standards on cleanliness and curb appeal are being upheld Post on the propertys social media pages according to the Marketing SOP standardsInspect units prior to move-inUtilize the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancyAssist with a monthly marketing surveyAssist with planning and hosting resident eventsContribute to the general upkeep and cleaning of office, common areas, and model/ vacant show unitReport accident and emergency situations to the community manager immediately and by use of the appropriate reporting proceduresMaintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding theseFlexible and capable of prioritizing tasks when working in a busy and changing environmentPerform various administrative tasks as needed or as directed by management and any additional responsibilities as required SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: High school diploma or equivalent required. An associate degree or equivalent from a two-year college preferred1-2 years in multi-family residential management experience preferredCALP preferredComputer skills required: Microsoft Office, Google Business Suite, Entrata Property management software preferredFlexible and capable of prioritizing tasks when working in a busy and changing environmentAbility to successfully comprehend and display knowledge gained during training courses 1-2 years of customer service experience required ATTENDANCE/TRAVEL: Due to property staffing limitations, the position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requestedTravel may be required as necessary to attend training and other company functions COMPETENCIES: Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to standFrequently required to walkContinually required to sitContinually required to utilize hand and finger dexterityOccasionally required to climb, balance, bend, stoop, kneel or crawlContinually required to talk or hear While performing the duties of this jobThe noise level in the work environment is usually quiet to moderateThe employee must occasionally lift and /or move more than 20 lbs. / frequently lift and/or move up to 10 lbs.Specific vision abilities required by this job include: Close vision; Distance vision The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.