Leasing Specialist

We are seeking a detail-oriented and customer-focused professional to join our team and support leasing activities for a dynamic residential or commercial property environment. In this role, you will help create a welcoming experience for prospective residents or tenants, guide applicants through the leasing process, and contribute to occupancy and retention goals.

Responsibilities

• Respond to inquiries from prospective residents or tenants by phone, email, online leads, and in person.
• Conduct property tours and present available units, amenities, features, and community benefits.
• Qualify prospects, explain application requirements, and guide them through the leasing process.
• Prepare and review lease agreements, renewals, and related leasing documentation.
• Maintain accurate records of leads, applications, lease files, and follow-up activities.
• Support marketing efforts to promote available spaces and increase occupancy.
• Follow up with prospects and applicants to provide timely updates and maintain engagement.
• Coordinate with property management, maintenance, and other internal teams to support resident or tenant satisfaction.
• Ensure compliance with company policies, fair housing standards, and applicable regulations.
• Assist with additional administrative tasks related to leasing operations as needed.

Qualifications

• Experience in leasing, property management, sales, customer service, or a related field preferred.
• Strong communication and interpersonal skills with a professional, service-oriented approach.
• Ability to build rapport, answer questions clearly, and guide individuals through decisions and next steps.
• Excellent organizational skills and attention to detail.
• Comfort working with CRM systems, leasing software, or other database tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic knowledge of lease documentation, rental processes, or property operations is an asset.
• High school diploma or equivalent required; additional education in business, real estate, or a related area is a plus.
•  Must be able to work on the Westbank and Eastbank. 

Preferred Attributes

• Positive, approachable, and professional demeanor.
• Strong problem-solving skills and the ability to handle inquiries with care and confidence.
• Self-motivated and able to work both independently and collaboratively.
• Commitment to providing an excellent customer experience.

What We Offer

• A supportive and professional work environment.
• Opportunities to build experience in property operations and client relations.
• Competitive compensation and benefits, depending on location and experience.
• Potential for growth within a thriving organization.

If you are organized, service-minded, and ready to help people find the right home or space, we encourage you to apply.

 Join our team and help prospective residents find their perfect home.