Leave Administration Manager

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Leave Administration Manager

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position is not eligible for employer sponsorship.

This is a full-time, salaried position based on-site at U-Haul's Midtown Campus Tower in Phoenix, Arizona. Regular business hours are Monday through Friday; however, flexibility in scheduling, including evenings and weekends, is required to support business operations, Company initiatives, and Team Member needs.

Position Overview:

Reporting directly to the Benefits & Leave Director, the Manager, Leave Administration leads the Company's leave administration program, ensuring Team Members receive timely, compassionate, and compliant support throughout every leave experience. This role partners across the Company to administer leave programs consistently while helping Team Members and leaders navigate some of the most challenging moments of employment.

Success in this role requires sound judgment, empathy, and strong leadership. The Manager, Leave Administration understands the importance of regulations while recognizing every leave represents a Team Member facing a significant life event. This leader develops people, applies regulations thoughtfully, communicates with compassion, and works to find practical solutions that support Team Members, protect the Company, and build trust.

Essential Duties, Responsibilities & Key Accountabilities:

• Serve as the Company's leave administration leader, aligning leave priorities with HR's mission and Company goals.
• Develop, coach, and lead the Leave Administration Team by building technical expertise, promoting accountability, and delivering accurate, timely, and dependable service.
• Oversee the administration of all Company leave programs, including Family and Medical Leave (FMLA), ADA accommodations, personal leaves, military leave, disability coordination, state and provincial leave programs, and other protected or Company-sponsored leaves.
• Ensure compliance with federal, state, local, and provincial leave requirements by monitoring legislative changes and updating policies and processes.
• Establish and maintain leave policies, procedures, communications, and operational standards that promote consistent administration across the Company.
• Review complex leave situations, provide guidance on escalated cases, and partner across HR, Legal, Payroll, Risk Management, and business leadership to resolve issues.
• Partner with Risk Management to coordinate work-related injury leaves and support a seamless Team Member experience.
• Monitor leave activity, service levels, and operational performance while identifying opportunities to simplify administration and better support Team Members.
• Use Workday and other technology to simplify administration, strengthen reporting, and improve service.
• Ensure accurate documentation, leave coding, payroll coordination, and the confidentiality of Team Member information.
• Develop reports and dashboards to help leaders understand leave trends and make informed decisions.
• Manage vendor relationships supporting leave administration and disability programs while ensuring service expectations are achieved.
• Demonstrate the HR Department's leadership principles through accountability, unity of direction, and a SUP (Supportive, Upbeat, and Positive) approach.

Skills, Requirements & Qualifications:

Required:

• 8+ years of progressive Human Resources experience administering leave of absence programs, disability programs, ADA accommodations, and/or related employee benefits.
• 5+ years of leadership experience developing teams and leading HR operations or employee service functions.
• Demonstrated expertise administering FMLA, ADA, USERRA, state leave laws, disability programs, and other leave-related regulations.
• Strong understanding of federal, state, local, and provincial employment requirements affecting leave administration.
• Experience interpreting regulations and