Leave Benefits Coordinator II

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you'll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation's leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients' HR departments to support both organizations and their employees.

ESSENTIAL FUNCTIONS

• Represents BCInsourcing as an ambassador to the assigned client(s) by cultivating effective business relationships and maintaining rapport with all case partners and the client's employees
• Serves as a liaison between the client's Human Resources department, employees, BCInsourcing, benefit carriers, and leave of absence vendors
• Develops a detailed understanding and in-depth working knowledge following the client-specified leave program in alignment with the client's benefit plan and policy and applicable leave laws including FMLA, ADA, USERRA, HIPAA, Pregnancy Discrimination Act, Executive Order 13706 and CBAs
• Creates and maintains a proactive environment by regularly coordinating with the client's Leave Manager and other appropriate parties including the Supervisor when recognizing an accelerated issue or unusual matter to ensure it is resolved thoroughly and accurately
• Advises employees regarding information and answers questions related to their leave status and disability benefits and immediately escalates and refers any cases that result in adverse employment action
• Provides a variety of leave service support; based on client needs, duties may include (but are not limited to) the processing and support of leave of absence and return-to-work requests; direct billing, waiver of premium, and arrears management; timekeeping and coding support; termination and reinstatement of benefits; auditing and reporting of leave data and metrics; disability claim support
• When applicable, supports, responds to benefits communication inbox and/or contact center while meeting HIPAA and quality assurance standards set by the client and BCInsourcing
• Investigates and resolves leave-related concerns, including enrollment, deduction, billing, and claim issues
• Responds to employee and carrier inquiries in a timely and accurate manner
• Accurately tracks employee services and client support in appropriate systems while maintaining HIPAA and Employee Privacy guidelines