The Leave of Absence (LOA) Case Manager provides end-to-end case management for employee leave and workplace accommodation matters. This role ensures consistent intake, timeline management, stakeholder coordination, and documentation practices across LOA and ADA interactive process workflows. The LOA Case Manager serves as a central point of contact to support employees and leaders, identify risk or compliance concerns early, and escalate to appropriate HR partners (Employee Relations, Legal, Benefits, Workers'' Compensation, Payroll, etc.) when needed. This position is ideal for an HR professional who is highly organized, detail-oriented, and comfortable managing sensitive matters with discretion while balancing service delivery, compliance, and employee experience.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 18. $56,900 - $119,200
Manage end-to-end LOA and accommodation cases, including intake, documentation, timeline tracking, and resolution. Coordinate and document the ADA interactive process, including meetings, accommodation options explored, and final outcomes. Partner with leaders to ensure clear, consistent documentation of interactive process efforts, business considerations, and return-to-work expectations. Conduct case research and support fact-finding activities for matters involving leave, accommodations, attendance, and return-to-work issues. Compile case documentation, timelines, and supporting materials to inform investigations and employment-related decision-making. Partner with Legal, and business leaders to support employment determinations related to: Failure to return from leave Unauthorized or unapproved LOA Exhaustion of leave entitlements Permanent or indefinite work restrictions Identify and assess risk indicators across cases (e.g., policy non-compliance, inconsistent documentation, interactive process breakdowns) and escalate appropriately. Proactively support risk mitigation by ensuring compliant processes, thorough documentation, and alignment with company policy and applicable laws. Serve as the central coordinator across stakeholders (leaders, employees, HR, Benefits, Payroll, Workers' Compensation, and vendors) to ensure timely, consistent case progression. Maintain high-quality, confidential case records and track key metrics to support audit readiness, reporting, and continuous improvement. Manage end-to-end LOA and accommodation cases, including intake, documentation, timeline tracking, and resolution. Coordinate and document the ADA interactive process, including meetings, accommodation options explored, and final outcomes. Partner with leaders to ensure clear, consistent documentation of interactive process efforts, business considerations, and return-to-work expectations. Conduct case research and support fact-finding activities for matters involving leave, accommodations, attendance, and return-to-work issues. Compile case documentation, timelines, and supporting materials to inform investigations and employment-related decision-making. Partner with Legal, and business leaders to support employment determinations related to: Failure to return from leave Unauthorized or unapproved LOA Exhaustion of leave entitlements Permanent or indefinite work restrictions Identify and assess risk indicators across cases (e.g., policy non-compliance, inconsistent documentation, interactive process breakdowns) and escalate appropriately. Proactively support risk mitigation by ensuring compliant processes, thorough documentation, and alignment with company policy and applicable laws. Serve as the central coordinator across stakeholders (leaders, employees, HR, Benefits, Payroll, Workers' Compensation, and vendors) to ensure timely, consistent case progression. Maintain high-quality, confidential case records and track key metrics to support audit readiness, reporting, and continuous improvement.
Delta Dental covers more Americans than any other dental benefits provider. As an employee you’ll take part in our mission to become the trusted health partner by collaborating with our communities and employees to reimagine and deliver new possibilities in an ever-changing environment. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology.
Our strategy is only as strong as the people who execute it. We’re hiring individuals that are not just right for today but also for our future. Delta Dental leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We’ve built a foundation of high-trust by treating all people with dignity, making and keeping commitments and consistently striving to do the right thing. As we are working through transformation, we ask employees to find ways to embrace positive change, challenge the status quo to be curious and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes.
We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.