Leave of Absence Coordinator | ADA Support

Leave of Absence Coordinator | ADA Support

Location: Remote (EST/CST)

Duration: 90-day contract with potential for extension

Pay Rate: $22/hr

About the Role: CRG is seeking a detail-oriented and highly organized LOA ADA Support professional for a remote contract role with one of our large clients in North Carolina. This position will support the interactive ADA accommodations process while also assisting with a variety of leave of absence (LOA) administrative and case management tasks. The ideal candidate will have experience managing employee leave or accommodation inquiries, navigating case management systems, and supporting a high-volume HR environment.

About the Company: Our global Fortune 500 client is a world-class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 300 employees within the last 9+ years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Key Responsibilities

• Support the interactive ADA accommodations process and related administrative activities
• Manage leave of absence case creation, maintenance, and follow-up tasks
• Maintain and update cases in AbsenceTracker and Helix/ITSM
• Communicate with employees, managers, and internal partners regarding leave and accommodation updates
• Review case notes, track documentation, and ensure records are accurate and up to date
• Research and resolve discrepancies related to leave requests, accommodations, and case information
• Ensure timely, accurate handling of leave and accommodation requests

Qualifications

• Bachelor's degree (HR or similar) or 3+ years of experience supporting leave of absence, ADA, or HR-related inquiries
• Hands-on experience with AbsenceSoft/AbsenceTracker and Helix/ITSM
• Experience with ADA accommodations or leave of absence case management, as well as employee support
• Knowledge of ADA, FMLA, and related leave regulations
• Strong communication, organization, and multitasking skills
• Proficiency with Microsoft Office, including Excel, Word, Teams, and Office 365
• Eastern Time (EST/EDT) highly preferred

CRG Benefits

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

Voluntary Benefits Options:

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• Voluntary Life and AD&D Insurance
• Voluntary Short & Long-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance
• 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment

Category Code: JN007

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SeniorityLevel: Associate