Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees with regards to all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to
changing priorities.
- Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
- Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
- Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
- Provide employees/managers with information and assistance regarding potential leaves
- Produce and track all required documentation
- Assess, adjudicate, and track all FMLA claims and available time
- Coordinate leaves with Short Term Disability Vendor and Workers' Compensation Claims Teams to properly administer concurrent leaves
- Update employee records in the HR/Payroll system as appropriate
- Escalate issues to the proper management resource as appropriate
- Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
- Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
- Consult with clients on best practices and policy reviews for compliance
- Support new client onboarding process
- Assist with client projects as needed
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