Legal Assistant - Case Management

Legal Assistant - Case Management Team (Pre-Litigation)

Schedule: Monday-Friday | Day Shift | Hybrid (3 days in office, 2 WFH)

Compensation: $23-26 an hour based on experience

About The Advocates

At The Advocates Personal Injury Law frim , compassion comes first. We're more than a law firm-we're a team committed to making a meaningful impact on everyone we interact with. Whether serving clients, collaborating with coworkers, or helping the community, we lead with empathy, integrity, and purpose.

Why Work With Us

• Advocacy for Everyone: We believe every person deserves personalized support and high‑quality care.
• People-First Culture: Employee well‑being truly matters here. We set big goals, and we celebrate big wins-together.
• Recognition & Rewards: Quarterly bonuses and peer‑driven recognition programs highlight your hard work.

What You'll Do

As a Legal Assistant on our Case Management Team, you'll support clients during some of the most challenging moments of their lives-helping them navigate claims, lost wages, medical coordination, and providing a compassionate listening ear.

Core Responsibilities

• Client Support: Serve as a warm, reliable point of contact-listening, empathizing, and guiding clients through their case.
• Case Coordination: Manage documents, tasks, and follow‑ups to keep cases moving efficiently.
• Communication Hub: Facilitate communication between clients, attorneys, and adjusters through email, phone, and internal tools.
• Confidential Handling: Maintain the highest standards of professionalism when managing sensitive information.
• Task Tracking: Use case management systems to ensure deadlines are met and nothing slips through the cracks.

What to Expect in This Role

• High-Volume Task Management: You'll juggle multiple cases at once-prioritizing, meeting deadlines, and delivering quality work.
• Time Management: You'll balance urgency with thoroughness to keep every case progressing smoothly.
• Cross-Team Collaboration: Regular communication with peers and other departments is essential to success.
• Team Meetings: Stay aligned with updates, case progress, and new process changes.
• Case Reviews: Periodically assess case phases and adjust next steps to keep clients on track.
• Performance Metrics: Monthly goals help measure your impact on both client satisfaction and team success.
• Quarterly Team Goals: Work together to achieve broader initiatives that support firm-wide growth.

What You'll Need

• Case Management or Coordination Experience: Highly preferred, though not required.
• Customer Service Background: Required-this is a client-facing role.
• Strong Communication: Clear, professional communication with clients, attorneys, and partners.
• Organizational Strength: Comfortable using computer systems and processes to manage a high volume of tasks.
• Empathy: You understand and support clients during difficult moments.
• Attention to Detail: You consistently deliver accurate work, even under tight deadlines.

Ideal candidates may come from medical offices, call centers, or administrative roles-any environment where staying organized, multitasking, and putting people first is essential.

Benefits

• Medical Coverage: Choose between HSA or Traditional plans to fit your needs.
• Charitable Time Off: Paid time to give back to the community.
• Family First: Paid parental leave to support you during life's biggest moments.
• Dental & Vision: Optional supplemental coverage available.
• 401(k): Participate in our retirement savings plan.

Applicants must be authorized to work in the U.S. on a full-time basis.

Join Us

If you're ready to make a meaningful difference and grow within a compassionate, mission-driven team, we'd love to meet you.

Apply today!