Top Arkansas personal injury firm seeks Legal Intake Specialist to provide amazing customer service and be the first point of contact for potential clients. This is a rewarding job for someone who loves working in a fast-paced, high-volume environment.
Essential Duties and Responsibilities:
Main focus is outbound calls to potential clients and follow-up on leads and inquiries
Answer some inbound calls in multi-location practice
Create and field intake files
Collect and record information from potential clients
Open new cases in case management software
Assist in various administrative tasks including, but not limited to: filing, faxing, sorting, and delivering mail to appropriate team members
Qualifications:
Previous inbound customer service experience
Law firm experience is preferred, legal department experience required
The ability to work under pressure, use sound judgement, and seek solution to potential problems
Strong knowledge of MS Office
Type a minimum of 45 words per minute
Bilingual in Spanish/English a plus!
In-Office Monday - Friday
$18.00 per hour plus excellent benefits, PTO, Holiday Pay, Retirement plan and plenty of room for growth!
#IND
Numbers & Facts
Location
Little Rock, Arkansas
Skills
Administrative Skillsunmatched
Case Managementunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
English Languageunmatched
Fax Machinesunmatched
Legalunmatched
Mail Processingunmatched
Microsoft Officeunmatched
Multilingualunmatched
Personal Injuryunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
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