Legal Support Officer

Summary:

• Work Mode: Not specified

Responsibilities:

• Manage ongoing vendor engagement, service reviews, issue escalation, and performance oversight.
• Escalate critical service issues and oversee root cause analysis activities.
• Track vendor commitments, roadmaps, enhancement requests, and remediation plans.
• Manage relationships with senior stakeholders across Legal, Compliance, Risk, Operations, and Technology.
• Drive stakeholder communications and action tracking.
• Act as a trusted advisor for regulatory technology strategy and adoption.
• Gather and prioritize business requirements.
• Coordinate product testing and user acceptance activities.
• Monitor incidents, service tickets, defects, and user issues.
• Identify trends and systemic issues through management reporting.
• Ensure timely resolution of critical business-impacting events.
• Support onboarding of new business functions to regulatory technology platforms.
• Manage regulatory coverage discussions with business stakeholders.
• Support strategic growth initiatives and enterprise expansion opportunities.
• Support adoption and governance of AI-enabled regulatory technology capabilities.
• Coordinate AI feature testing and validation exercises.
• Partner with technology teams and vendors on AI enablement initiatives.
• Coordinate AI content ingestion and quality assurance activities.
• Prepare executive presentations, governance packs, and strategic recommendations.
• Produce management reporting and performance metrics.
• Present operational trends and strategic insights to senior management.

Requirements:

• Bachelor's degree or equivalent professional experience.
• Experience within Compliance, Legal, Risk, Regulatory Change, Operational Risk, Governance, or Financial Services.
• Strong stakeholder management skills with the ability to engage senior executives.
• Strong program management and organizational skills.
• Excellent written and verbal communication skills.
• Data analysis, reporting, and presentation experience.
• Ability to operate independently within a complex global organization.
• Advanced Microsoft Office skills, including PowerPoint and Excel.

Preferred Skills:

• Experience with AI-enabled business solutions.
• Experience managing global stakeholders across multiple regions.