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Leisure Reservations Sales Coordinator (Onsite)

Cavallo Point

Sausalito, CA

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JOB DETAILS
SKILLS
Accounting, Billing, Communication Skills, Computer Skills, Copying Machines, Cross-Functional, Customer Relations, Data Quality, Delphi, Detail Oriented, Develop and Maintain Customers, Document Scanners, English Language, Fax Machines, High School Diploma, Hotel Management, Hotel Reservation, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Office Equipment, Organizational Skills, Philosophy, Policy Development, Presentation/Verbal Skills, Procedure Development, Property Management, Resolve Customer Issues, Safety Standards, Sales, Sales Management, Service Delivery, Special Needs, Time Management, Wholesale Industry, Writing Skills
LOCATION
Sausalito, CA
POSTED
30+ days ago
ESSENTIAL JOB FUNCTIONS:
  1. To be proficient with all features of the Lodge’s property management system as this position requires a thorough understanding of both the reservations features and accounting billing features.
  2. Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi.
  3. Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses
  4. Assist with planning of client site inspections and organizing amenities and client preferences with the Resort team. 
  5. Host site inspections on behalf of sales team 
  6. Entertain agents / fam trips in resort F&B outlets 
  7. Coordinate agent property visits including FAM trips
  8. Reconcile TA commissions weekly and investigate any commission inquiries
  9. Communicate with other property staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure’s special needs.
  10. Handle incoming reservations calls for all individual travelers’ requests and complete the daily checklists tasks.
  11. Assist Reservations manager with special projects as assigned.
  12. Attend interdepartmental meetings when requested.
  13. Sincere and warm interaction with all guests including consistent eye contact with a smile.
  14. Assist with group rooming blocks when needed
  15. Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs.
  16. Answer client questions, provide information about the resort and maintain relationships with clients  
  17. Other duties as assigned.
ESSENTIAL WORK SKILLS:
  1. Strong computer skills with hotel property management systems  
  2. Exceptional verbal and written communication skills in English
  3. Ability to operate basic office equipment; computer and related programs, fax, copier, scanner, etc.
  4. Organizational skills to work with volumes of data and coding to ensure accuracy of information.
  5.  Attention to detail and high level of accuracy is a must
  6. Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines
  7. Must be self-motivated
  8. Must be professional in appearance
  9. Maintain and follow high safety standards and personal conduct
  10. Follow Company policies and procedures as established in the Employee Handbook
  11. Embrace Cavallo Point Approachable Luxury Philosophy and Values, creating legendary memories with passion
MINIMUM EDUCATION AND WORK EXPERIENCE:
  1. Must have a High School diploma, College Degree preferred.
  2. Strong proficiency in Microsoft Office (Excel, Word) and property management systems (PMS).
  3.  Previous experience in hotel reservations, front office, or sales, preferably with a focus on leisure travel and in a high luxury environment.
  4. Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position.
  5. Capable of remembering guest names and using them frequently.
  6. Must be able to see, hear and speak clearly.

About the Company

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Cavallo Point

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