Lending Services Manager

Lending Services Manager - Internal Applicants Only

The Town of Windsor, CT is seeking a collaborative and experienced professional to join our library management team as the Lending Services Manager. This full-time position is a fantastic opportunity for someone who is passionate about library services, enjoys working with people, and has a strong interest in technology, customer service, and community engagement. We are looking for a motivated, team-oriented leader who takes pride in high-quality service, supports staff development, and cares deeply about providing an excellent library experience to the community. We cannot wait to meet you!

The Position:

This Lending Services Manager is responsible for planning, organizing, implementing, and overseeing the programs and activities of the Library’s Lending Services Department. The position provides leadership and supervision to staff and volunteers, manages day-to-day circulation operations, supports technology and service improvements, and works collaboratively with library leadership, patrons, community organizations, and other partners.

Key responsibilities include:

• Manages and supervises lending and circulation operations, including staff scheduling, workload assignments, recruitment, training, coaching, performance evaluation, and volunteer coordination.
• Oversees departmental budgets and resources, including monitoring revenues and expenditures, assisting with annual budget preparation, procuring materials and supplies, and ensuring efficient use of personnel and equipment.
• Advises the Library Director and senior staff on lending services, operations, technology, policies, procedures, and service improvements; prepares reports, studies, and operational records to support decision-making.
• Leads the use and advancement of library technology, working with the integrated library services provider and other partners to improve automated circulation, online services, productivity, and patron access.
• Provides excellent patron service, including assistance with material selection, reference guidance, circulation transactions, and in-house reference services while fostering a welcoming environment for diverse patrons.
• Promotes library services and programs through community outreach, presentations, marketing, partnerships, and participation in special programs and events.
• Supports overall library operations and community engagement, including circulation equipment maintenance, facility and equipment needs, staff training, meetings, committees, seminars, and other related activities.

Our Ideal Candidate Will:

• Be a team-oriented leader with strong organizational, supervisory, and problem-solving skills
• Communicate clearly, professionally, and respectfully with staff, patrons, community organizations, governmental agencies, and the general public
• Be comfortable working with technology and interested in identifying new ways to improve library services and operations
• Be knowledgeable and skilled in the use of MS Office applications (Excel, Word, Outlook), the Internet, social media, and library database software

Minimum Qualifications:

Education and Experience:

• Bachelor’s degree in Library Science, Computer Science, Business Administration, Public Administration, or a related field, with four (4) years of experience in a computerized library or records management setting and one (1) year of supervisory experience; OR
• Any equivalent combination of education and experience.

Special Requirements:

• Ability to successfully complete the Town’s background screening and any other pre-employment requirements
• Ability to work a schedule that may include evenings and/or weekends as required by library operations and programs

Salary and Benefits:

The salary range for this position is $75,000 to $82,000, with starting salary depending on qualifications. Town employees enjoy a comprehensive benefits package including:

• Medical, dental, and life insurance

• Defined contribution retirement plan

• Short- and long-term disability insurance

• Tuition reimbursement

• Paid holidays, vacation, and sick leave

• Opportunities for professional development

To Apply:

Complete an on-line application at https://intranet.windsorct.com/careers/ and attach a resume and cover letter by September 21, 2026 at 5:00 p.m. The Town of Windsor is an Equal Opportunity Employer and values diversity at all levels of the workforce. EOE/AA.