Job Description
CCS is looking to hire a Help Desk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Southeastern Massachusetts (Taunton, MA) based education client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.
Salary Range: $42,000 - $52,000
What You'll Do:
- Providing premium, white-glove deskside support to client end users.
- Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
- Oversee and maintain the ticketing system to ensure efficiency and organization.
- Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
- Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
- Provide end-user training as needed.
- Troubleshoot and resolve issues with faulty operating systems and applications.
- Provide support for A/V systems and Webex meeting technologies.
- Maintaining knowledge of current IT technologies and trends.
- Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
- Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
- Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
What You Bring:
- Effective communication skills, both verbal and written with emphasis on timely response.
- Ability to communicate technical information clearly and concisely to both technical and non-technical users.
- Ability to provide excellent customer service and build positive relationships with users.
- Possession of strong organizational skills.
- Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
- In-depth knowledge of desktop hardware components and peripherals.
- Experience with various operating systems (Windows, macOS, etc.) and their administration.
- Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
- Understanding basic security concepts and practices.
- Ability to manage difficult situations professionally.
- Ability to work both independently and collaboratively as part of a team.
- Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
- Strong attention to detail, ensuring accuracy and precision in all tasks.
- Required: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
- Ability to lift and move equipment weighing up to 50 lbs. independently.
- Capability to transport equipment between floors and outlying buildings as needed.
- Must have reliable transportation to support on-site duties and client needs.
- Ability to provide on-site support during the client’s working hours (7:30 AM – 4:00 PM), five days a week.
- Ability and willingness to provide after-hours technical assistance to support meetings.
- Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.
Numbers & Facts
| Location | East Taunton, Massachusetts |
| Industry | Computer/IT Services |
| Salary | $42,000–$52,000 |
| Company Size | 100 to 499 employees |
| Year Founded | 1979 |
| Website | http://www.customtech.com/ |
Benefits
Paid Sick Days, 401K, Concierge Services, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement
About Company
Right People, Right Results is not just our tag line - it is our obsession. It drives our behavior, our culture and our work. It's why technology leaders continue to trust Custom Computer Specialists with their most important asset - their reputation.
Since 1979, IT leaders with a commitment for leveraging technology to better serve their customers have partnered with Custom's Right People to deliver the Right Results. Our "Clients for Life" approach to the marketplace has enabled Custom to maintain extremely high client retention rates.
Skills
- Anti-Virus Softwareunmatched
- Audiovisualunmatched
- Business Supportunmatched
- Certified Coding Specialist (CCS)unmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Desktop Hardwareunmatched
- Detail Orientedunmatched
- Fax Machinesunmatched
- Google Appsunmatched
- Hardware Componentsunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Industry Standardsunmatched
- Lift/Move 50 Poundsunmatched
- Mac Operating Systemunmatched
- Microsoft Certificationsunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Applicationsunmatched
- Multitaskingunmatched
- On Site Supportunmatched
- Operating Systemsunmatched
- Organizational Skillsunmatched
- Peripheral Hardwareunmatched
- Presentation/Verbal Skillsunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Software Administrationunmatched
- Systems Maintenanceunmatched
- Technical Supportunmatched
- Technical Trainingunmatched
- Time Managementunmatched
- Usability Engineeringunmatched
- Web Browsersunmatched
- WebExunmatched
- Writing Skillsunmatched
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