Level 1 NOC Technician

• Monitor network, system, cloud, and security alerts using enterprise monitoring tools. 
• Respond to customer requests through the ticketing system, phone, email, and remote support platforms. 
• Troubleshoot and resolve hardware, software, Microsoft 365, user account, and connectivity issues across multiple client environments. 
• Perform basic user administration tasks, including password resets, account management, and access requests. 
• Escalate complex issues to senior technical teams while maintaining accurate documentation and ticket records. 
• Assist with software deployments, patching, endpoint protection, and routine system maintenance. 
• Participate in proactive monitoring and remediation activities to minimize client impact and improve service reliability. 
• Collaborate with Service Desk, NOC, Security, Engineering, and Project teams to resolve incidents and support operational initiatives. 
• Deliver exceptional customer service while effectively managing multiple priorities in a fast-paced environment. 
• Participate in a rotating on-call schedule and occasionally assist with onsite support, equipment deployments, and project-related activities.

• One to two years of experience in technical support, help desk, MSP, NOC, customer service, or equivalent hands-on experience. 
• Familiarity with Windows 10/11, Microsoft 365, Active Directory, and basic user administration. 
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, wireless networking, and VPN technologies. 
• Strong analytical, troubleshooting, and problem-solving skills. 
• Excellent communication and customer service abilities with a professional demeanor. 
• Ability to manage multiple priorities, work independently, collaborate within a team, and remain effective under pressure. 
• Demonstrated initiative, curiosity, and commitment to continuous learning and professional growth. 
• Valid driver's license and ability to lift and move IT equipment weighing up to 50 pounds.

• Associate's degree, bachelor’s degree, or completion of a technical certification program in Information Technology, Computer Science, or a related field. 
• CompTIA A+, Network+, Security+, Microsoft Fundamentals, or similar industry certifications. 
• Experience with Remote Monitoring and Management (RMM) tools. 
• Exposure to Microsoft Azure or Amazon Web Services (AWS). 
• Familiarity with virtualization technologies such as VMware, Hyper-V, or Proxmox. 
• Basic scripting or automation experience using PowerShell. 
• Exposure to enterprise ticketing and documentation platforms.

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.