We are seeking a customer-focused Service Desk Analyst Level 1 to provide first-level technical support for internal and external users. Responsibilities include responding to incidents and service requests via phone, email, chat, and voicemail, managing support tickets and inboxes, troubleshooting basic technical issues, and ensuring timely resolution while maintaining excellent customer service standards.
Required Skills & Experience:
Customer support experience
Experience in a call center environment
Strong verbal and written communication skills
Excellent organizational, multitasking, and time-management abilities
Active listening and problem-solving skills
Reliable attendance and commitment to customer satisfaction
Preferred Skills & Experience:
Experience in an IT Help Desk or End-User Support role
Google Workspace (Google Suite/Gmail) experience
Remote troubleshooting of networking, server, and desktop issues
Familiarity with incident and service request management processes
Technical documentation/writing experience
Numbers & Facts
Location
Phoenix, AZ
Skills
1st Level Supportunmatched
Analysis Skillsunmatched
Call Centersunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Google Appsunmatched
Help Deskunmatched
Identify Issuesunmatched
Incident Responseunmatched
Maintenance Servicesunmatched
Multitaskingunmatched
Network Administration/Managementunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Technical Supportunmatched
Technical Writingunmatched
Time Managementunmatched
Voice Mailunmatched
Writing Skillsunmatched
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