Administrative Skills, Antivirus, Apple, Computer Security, Dental Insurance, Develop and Maintain Customers, Google Apps, Hardware Installation, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Intranet, Mac Operating System, Microsoft Active Directory, Microsoft Windows Desktop, Microsoft Windows Operating System, Microsoft Windows Server, Network Support, Network Systems, Operating Systems, Problem Solving Skills, Scripting (Scripting Languages), Software Administration, Software Installation, Software Patches, Systems Administration/Management, Technical Support, Unified Threat Management (UTM), Vision Plan
Level 1 systems admin
Information Systems
Help Desk / Technical Support
$ 50000 - $ 58000 / Year
location_onRochester, New York
acutePermanent
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Your Role
Akkodis is seeking a Level 1 Systems Admin job with a client in Rochester, NY. Must hold a High School Diploma to be considered. Your role is pivotal in ensuring seamless operations for clients'' IT environments. Will be first line of defense for IT issues and escalate complex problems to senior administrators.
Salary Range: $50/k. to $58/k. The salary may be negotiable based on experience, education, geographic location, and other factors.
Level 1 Systems Admin responsibilities include:
- Be the first line of defense in providing technical support clients
- Troubleshooting software glitches, resolving network connectivity issues, or assisting with hardware/software installations
- Diagnose and resolve technical issues promptly, whether in person, over the phone, or electronically
- Collaborating closely with IT team, you''ll contribute to maintaining our clients'' systems up-to-date and running smoothly
- Creating, modifying, and disabling user accounts (e.g., in Active Directory)
- Managing password resets and unlocking accounts.
- Responding to day-to-day IT support tickets (Tier 1 help desk).
- Troubleshooting basic hardware and software issues (e.g., OS errors, office applications, VPN connectivity)
- Setting up new workstations, laptops, and peripheral devices
- Performing routine, scripted tasks like checking daily system backups.
- Installing standard software updates, operating system patches, and antivirus definitions
Desired Qualifications:
- High School Diploma is required.
- Minimum Two-years related experience
- Basic knowledge of operating systems (Windows, macOS) and common productivity software.
- Proficient with Windows desktop OS skills
- Proficient with Apple MacOS skills
- Experience with Windows Server
- Experience with Network, UTM, Firewalls, Inter-intranet
- Experience with MSO365 and Google apps
- Strong understanding of information technology principles and network systems.
- Proficiency in diagnosing and resolving basic hardware and software issues.
- Familiarity with help desk ticketing systems and remote support tools.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 585-490-8656 or gina.manioci@akkodis.com
Equal Opportunity Employer/Veterans/Disabled
Benefits offerings include but are not limited to:
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Pay Details: $50,000.00 to $58,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: 1634259
Apply now