Level 2 Desktop Engineer

Sparks Group

Washington, DC

JOB DETAILS
SALARY
$21–$28 Per Hour
SKILLS
2nd Level Support, Applications Security, Communication Skills, CompTIA A+, Customer Relations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop Environments, Desktop PC, Detail Oriented, Documentation, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Interpersonal Skills, Laptop PC, MCSA - Microsoft Certified Systems Administrator, Mac Operating System, Mentoring, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, People Management, Peripheral Hardware, Problem Solving Skills, Software Administration, Software Patches, Standard Operating Procedures (SOP), Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, User Account Administration
LOCATION
Washington, DC
POSTED
Today
Job Summary/Company:

Sparks Group has partnered with a professional Association in Washington, DC. Together we are seeking a skilled and customer-focused Level 2 Desktop Support Engineer to provide advanced technical support for end-users. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of desktop environments across the organization.


Responsibilities:
  • Deliver second-level support for desktop systems, including laptops, desktops, mobile devices, and peripherals.
  • Diagnose and resolve complex technical issues escalated from Level 1 support.
  • Install, configure, and maintain operating systems, software applications, and security tools.
  • Manage user accounts, permissions, and access rights within Active Directory and other enterprise systems.
  • Support remote users via remote desktop tools and ensure timely resolution of incidents.
  • Collaborate with IT teams to implement system upgrades, patches, and new deployments.
  • Maintain accurate documentation of issues, solutions, and standard operating procedures.
  • Provide guidance and mentorship to junior support staff as needed.

Qualifications/Background Profile:
  • Proven experience in a desktop support or IT helpdesk role, preferably at Level 2.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with Active Directory, Office 365, and remote support tools.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal abilities.
  • Relevant certifications (e.g., CompTIA A+, Microsoft MCSA, ITIL) are a plus.

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This job is In-Person.

Pay Range: Hourly $21.00 to $28.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

 

About the Company

S

Sparks Group

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1970
WEBSITE
https://www.sparksgroupinc.com