Job Title: Level 2 Desktop Support / Field IT Support Technician
Type: Contract, with possible contract-to-hire
Location: Onsite / multi-site support as needed
Overview
The client needs a Level 2 Desktop Support / Field IT Support Technician to support users across multiple locations in a growing construction-related environment.
This person will support a lean IT team covering a large user base, high mobile device volume, and frequent onboarding/offboarding activity.
Key Responsibilities
- Provide Level 2 desktop support in a mostly Windows 11 environment
- Support users across multiple locations
- Handle new hire device setup and deployment
- Support offboarding, device recovery, wiping, and redeployment
- Assist with ticket coverage and general user support
- Provide remote support to office and field users
- Support laptops, phones, tablets, hotspots, and endpoints
- Help reduce escalation volume from senior IT leadership