Level 2 Desktop Support Technician

Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Level 2 Desktop Support Technician to join our dynamic in-office team. This is a fantastic opportunity to build your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX.

We’ll Provide:

• Collaborative Culture: Work with experienced professionals who value mentorship and teamwork
• Career Growth: Opportunities to advance within a company that invests in your development
• Meaningful Work: Help businesses stay secure, productive, and connected
• Modern Tools: Use industry-standard platforms to deliver top-tier service
• Competitive Salary: $65,000 - $70,000 depending on experience

What You’ll Do:

• Handle escalated service tickets from Level 1, ensuring thorough troubleshooting before escalation to higher tiers
• Resolve intermediate-level technical issues including software installation, workstation configuration, peripheral troubleshooting, network connectivity, and Microsoft 365 issues
• Provide remote and onsite support as needed, maintaining a professional presence at client sites
• Document all work thoroughly in the ticketing system, including steps taken, escalation notes, and resolution details
• Assist with workstation deployments, system maintenance routines, updates, and peripheral setup
• Follow MSP best practices around documentation, user communication, and troubleshooting methodology

Skills You’ll Need:

• 2–4 years of experience in help desk or desktop support roles.
• Strong understanding of Windows OS, Active Directory/Entra ID workflows, Microsoft 365 applications, and common productivity suites.
• Ability to systematically troubleshoot and resolve technical issues across hardware, software, and basic networking.
• MSP or multi-client environment experience strongly preferred.
• Excellent customer service and communication skills.
• Ability to handle challenging situations calmly and confidently.
• Valid driver’s license and ability to travel to client sites.
• CompTIA A+, Network+, and/or Microsoft 365 Fundamentals certifications preferred but not required

Ready to Apply?

Quick apply with your resume OR

Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-LL61QMBS6/landing?u=1182753