Level 2 ISP Field Application Engineer (Fae)

TP-Link Systems Inc. is currently seeking a Level 2 ISP Field Application Engineer.

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc., we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

What We're Looking For:

TP-Link Systems Inc. is seeking an independent, energetic, technology-driven professional to become a part of our North American ISP Field Application Engineering team.

This position will focus on our ISP broadband access product lines, including PON, Wi-Fi Router, Mesh and 4G/5G FWA solutions, supporting our global and North American ISP customers.

The L2 ISP Field Application Engineer will support ISP pre-sales engineers & sales engineers and Level 1 Support Specialists who maintain first contact with ISP customers, assisting with technical solution discussions, interoperability validation, deployment readiness activities, and troubleshooting network-related issues in a timely and efficient manner.

Additionally, this role supports acceptance testing activities, escalates complex issues to R&D teams when necessary, and ensures that all incidents are resolved according to service level agreements.

Candidates should possess strong knowledge of carrier-grade networking technologies and ISP deployment environments.

Responsibilities:

• Handle complex issues escalated from pre-sales & sales team and Level 1 Support Specialists, providing timely and effective solutions to minimize impact on ISP customers.
• Deliver remote and on-site technical support for troubleshooting and resolving ISP product deployment and interoperability issues.
• Analyze technical requirements for ISP customer bids and proposals and support solution validation and acceptance testing activities.
• Collaborate with sales and engineering teams to ensure successful implementation of ISP broadband access solutions.
• Work directly with key U.S. ISP customers to address inquiries, support technical solution deployment, ensure satisfaction, and build long-term technical relationships.
• Deliver training sessions to internal teams (e.g., U.S. or subsidiary pre-sales & sales team) to enhance their technical expertise on ISP solutions and deployment scenarios.
• Conduct technical training for external ISP customers to help them better understand deployment, provisioning, and operation of TP-Link ISP products.
• Update and maintain internal knowledge bases with technical sharing, troubleshooting processes, interoperability testing experience, best practices, and solutions.
• Gather feedback from customers regarding product performance, interoperability behavior, and usability in ISP network environments.
• Participate in the validation and testing of new ISP products to ensure technical readiness for carrier deployment and market entry.