Job Category: IT Support Job Type: Full Time Job Location: Dallas Base Salary: Competitive Office Location: Arlington, Texas Work Arrangement: In-Person
Experience Level: Minimum 1 year of relevant IT experience
Role Description:
We are an established Tech firm in the DFW area looking for a Level 2 - NOC Engineer to join our team. If you have a working knowledge of complex systems and networks then you are the candidate that we want. Leadership skills and excellent communications are a must have for this position.
We are seeking an experienced Level 2 Technician to join our team in Dallas-Fort Worth, Texas. This position will work level 2 server and networking helpdesk issues and be an escalation point for our Tier 1 helpdesk team. This full-time position offers a competitive salary and includes a comprehensive benefits package.
If you have the skills, foundational experience, and strong ambition then we encourage you to contact us soon as this position will fill quickly.
Qualifications & Requirements
• An operational working knowledge of virtualization including VMWare, HyperV, Proxmox, and network storage systems. • Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely. • Diagnose and resolve complex hardware, software, and network issues. • Manage and maintain Active Directory, including user accounts, group policies, and access permissions. • Perform routine maintenance tasks such as data backups, patch management, and system updates.
• An operational working knowledge of networking architecture and technologies, including TCP/IP, VLANS, routing, switches, firewalls, DNS, VPN, and VoIP. • Cisco Fortinet SonicWALL • Working knowledge of Active Directory AD structure, default objects, roles, GPOs, and policies, and Windows Server Technologies, Windows Server, HyperV, RDS, SQL, IIS.
• Working knowledge of security policies and controls. • Experience with cloud technologies, Azure, O365, AWS, Google GSuite.
• Experience integrating and working within a high-volume helpdesk environment supporting various legacy and state-of-the-art technologies. • Diverse Operating System knowledge is a plus, Windows, Mac, Linux.
Education
• Bachelors degree required. • Experience: 3 years in systems architecture, administration, installation, and troubleshooting. • Preferred Certifications: Security, Network or equivalent network vendor certification, Cisco Fortinet Palo Alto SonicWALL, Microsoft platforms certifications, VMWare platform certifications, Other relevant certifications.
Application Process
To apply, please submit your resume, salary requirements, and a cover letter highlighting your relevant experience for this position. We look forward to seeing how you can contribute to our team.