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Level 2 Technical Support / DSSL2 Technician

Iconma

Wilson, NC

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JOB DETAILS
SALARY
$27–$30 Per Hour
SKILLS
Biotech and Pharmaceutical, Communication Skills, CompTIA A+, Computer Workstations, Customer Relations, DNS (Domain Name System), Device Drivers, Enterprise Applications, Equipment Maintenance/Repair, Firewalls, Health Plan, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Inventory Management, Logistics, Manufacturing, Microsoft Active Directory, Multitasking, Network Configuration Management, Network Connectivity, Network Support, On Site Support, Operating Systems, Organizational Skills, Printers, Project/Program Coordination, Resolve Customer Issues, SDL (Specification and Description Language), ServiceNow, Software Administration, Supply Chain, Team Lead/Manager, Technical Support, Writing Skills
LOCATION
Wilson, NC
POSTED
2 days ago
Our Client, an IT Services and Consulting company, is looking for a Level 2 Technical Support / DSSL2 Technician for their Wilson, NC location.
 
Responsibilities:
  • This role works with various on-site IT vendors, internal J&J staff, and client resources in building out the IT capabilities of this new J&J (Jannsen Biotech) facility including end user support, smart hands and feet, VIP services, and other activities. This role requires a candidate with a broad and diverse technical background along with a high level of emotional intelligence, initiative, proactiveness, and balancing multiple competing priorities. Must be a good communicator both written and verbal and has a comfort level speaking with people at all levels within the organization.
  • ON-SITE Support for Project Team, and Manufacturing, Labs, and Logistics (MLL) SDL for IT related Activities.
  • Set Up and assist with Core Depolyments for all IT activities
  • Manage Onsite Equipment inventory and maintain asset inventory in CMDB tracking system
  • Coordinate withthird-party vendorsfor hardware deployments
  • Support for Supply Chain, Manufacturing, Labs, and Logistics IT needs.
  • Level 2 Technical Support - Break/Fix, Imaging, and Vendor Coordination
  • TroubleshootWindows OS, hardware, and enterprise applications
  • Troubleshoot hardware, software, and network connectivity issues
  • Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
  • Good understanding of O365 and related support activities.
  • Good understanding of Active Directory User/Group Management,DNS, Group Policy, Networking and Firewall.
  • Build for MLL Workstations
  • Assist with IT connectivity for MLL Specialty Manufacturing Device connectivity.
 
Requirements:
  • Effective written, verbal, and project coordination communication skills are a MUST
  • Must be PRESENT on-site a minimum of 8 working hours per day.
  • Must be FLEXIBLE in scheduling as some after hours or weekend work may be required.
  • Resolve end-user issues in a professional and customer focused manner
  • 2-5 yearsof experience inL2 IT support
  • Strong troubleshooting skills forhardware, software, and OS issues
  • Experience in anenterprise IT environment
  • Preferred certifications:CompTIA A+, ITIL Foundation
  • Experienced in using ServiceNow.
  • 4.00 Years of Experience
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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