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Level 2 Technical Support

Useready

Woodbridge, NJ

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JOB DETAILS
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Cloud Computing, DNS (Domain Name System), Enterprise Applications, Hardware Administration, Identify Issues, Knowledge Base, Knowledge Transfer, Linux Administration, Mac Operating System, Microsoft Hyper-V, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Network Administration/Management, Network Protocols, Network Switching, Network System Hardware, Operating Systems, Project/Program Management, Root Cause Analysis, Routing Protocols, Software Administration, Systems Administration/Management, Technical Support, Technical Writing, User Documentation, VLAN (Virtual Local Area Network), VMWare, Virtual Machine (VM), Virtualization
LOCATION
Woodbridge, NJ
POSTED
12 days ago

Job Title: Technical Support

Location: New Jersey

Duration: 6 - 12 Months Contract

 

 

Job Description:

 

JD USEReady is seeking for a Level II Support: Escalated technical diagnostics, advanced hardware/software support, and infrastructure assistance.

 

Qualification:

 

Level II Support: Advanced Technical & Infrastructure Support

  • OS Knowledge: Troubleshooting the Windows, system logs (Event Viewer), and advanced macOS terminal commands.
  • Infrastructure & Networking: Understanding VLANs, routing protocols, and managing network hardware like switches and access points.
  • Server Administration: Basic experience with Windows Server (Group Policy, DNS management) and basic Linux administration.
  • Virtualization: Familiarity with managing virtual machines in environments like VMware, Hyper-V, or cloud instances.
  • Root Cause Analysis (RCA): The ability to look past a "fix" to find out why a problem keeps happening across the network.
  • Project Management: Managing small-scale upgrades or deployments without constant supervision.
  • Knowledge Transfer: Writing technical guides and "Knowledge Base" articles for Level I techs to follow.
  • Hardware Lifecycle: Hardware troubleshooting.
  • Software Management: Installation, configuration, and routine updates of enterprise applications.
  • Project Support: Advanced technical assistance for site-wide deployments.

 

 

Vimal Charan

https://www.useready.com/

Phone: 212-400-3798 | Mob: 646-561-6839

Email:vimalc@useready.com

About the Company

U

Useready

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