Level 3 Network / Server / Google Workspace Support Technician

Switch Technologies Inc.

Valley Stream, NY

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JOB DETAILS

SKILLS

Apple iPad, Audiovisual, Barracuda, Communication Skills, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dell Computers, Desktop Environments, Desktop PC, Health Insurance, Information Technology & Information Systems, Mac Operating System, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows Server, Network Support, Problem Solving Skills, Systems Administration/Management, Team Lead/Manager, Technical Research, VMWare, Wireless Communications

LOCATION

Valley Stream, NY

POSTED

16 days ago

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Health insurance
Paid time off

We are seeking a Tier 3 Support Technician to join our team!

Job Description:

Provide support for high level systems and manages lower level technicians. Identifies, researches, and resolves technical problems in various IT environments. Interfaces with end users and provides first level management for other employees. Employee will be expected to manage wireless and wired networks as well as server/desktop environments.

Required Skills:

- Must be fluent with Windows server environments, Mac OS, VMWare virtualization, and Google Workspace

- Experience with Active Directory, GPO's, DNS, DHCP and backup services

- Good understanding of the physical aspects of networking is needed to troubleshoot end user connectivity issues

- Need to know how to design/create/distribute images to desktop computers

- Familiarity with next generation AV and Managed Detection & Response

- Partly relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions typically require exercising independent judgment

- Must be able to maintain proper work guidelines and company procedure when not under immediate supervision

Qualifications:

At least 3 YRs working as a Tier 3 level technician is required; K-12 experience is a plus

Ability to communicate with Administrators, Teachers, Students, Staff, and Parents

Great organizational skills and ability to multi-task in a fast-paced environment

Strong troubleshooting, critical thinking, and documentation skills

Positive and professional demeanor

Preferred applicants will be ambitious, enthusiastic, outgoing, and punctual

Experience with Barracuda Products / Services, G-Suite, VMWare, Dell Group Manager, familiarity with Windows OS, Microsoft Solutions, JAMF, iPads, and Smart Notebook

Applicant must have a car to commute to different client sites as needed

About the Company

Switch Technologies Inc.

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