Level 3 Support Engineer

Must Have Technical/Functional Skills

Strong market-data experience in the financial-services sector, including delivery and support of production solutions.

Deep expertise in RTDS/RTMDS components such as ADH, ADS, DACS and ATS.

In-depth Red Hat Enterprise Linux (RHEL) administration and advanced shell scripting.

Proven troubleshooting of market-data networks, server hardware, platform builds and complex production configurations.

Hands-on automation experience using tools such as Rundeck and scripting languages such as Python.

Experience with ServiceNow and Jira for workflow, incident and change management.

Experience with Git and DX1 or comparable development / CI tooling.

Good understanding of WAN/LAN delivery, infrastructure monitoring, patching, compliance and production support.

Desirable: HPE Synergy, HPE OneView, ITRS and BigPanda.

Roles & Responsibilities

Provide Level 3 engineering and production support for a private-cloud platform serving a large global customer base.

Manage the platform to maintain required standards, patch levels, stability, reliability and operational predictability.

Develop and maintain inventory and automation required to build and deliver new RTMDS infrastructure.

Diagnose and resolve complex issues involving build processes, RTDS software configurations, inventories, hardware and bespoke configurations; implement sustainable fix-forwards.

Create and maintain clear operational processes, technical documentation and support procedures.

Train Level 1 and Level 2 support teams on complex tasks and strengthen overall support capability.

Ensure effective production monitoring is in place and partner with core engineering to enhance monitoring coverage.

Work with development and engineering teams to create scalable automation for mass infrastructure delivery.

Assist development teams with functionality delivery and resolution of product issues.

Partner with quality-engineering teams to maintain CI and production pipelines, with suitable testing to reduce repeat failures.

Collaborate with network teams to validate WAN and LAN delivery and resolve service-impacting issues.

Salary Range: $100,000 to $115,000 per year