We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience.
Responsibilities
Provide phone support and remote remediation for complex issues
Troubleshooting and resolving customer system problems across a broad range of technologies
Provide remote installations of new software and upgrades
Provide remote installation of service Packs and security updates
Provide helpdesk support including analyzing and resolving end-user issues
Skills & Experience
Knowledge of Microsoft operating systems and desktop applications
Experience with installing, configuring, and administering a broad range of technologies
Excellent written and verbal communication skills
Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus
Certifications a plus
Numbers & Facts
Location
San Diego, California (Remote)
Skills
Citrix Product Familyunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Help Deskunmatched
Identify Issuesunmatched
Microsoft Product Familyunmatched
Operating Systemsunmatched
Presentation/Verbal Skillsunmatched
Resolve Customer Issuesunmatched
Software Installationunmatched
Software Upgradesunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
VMWareunmatched
Writing Skillsunmatched
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