Level-II IT Support Specialist

Level-II IT Support Specialist

Summary

TriCom is seeking a Level-II IT Support Specialist to provide technical support for infrastructure within a dynamic enterprise environment. This role is ideal for someone who has progressed beyond traditional Help Desk responsibilities and enjoys solving complex technical issues while delivering outstanding customer service. This technician will support both onsite and remote users, troubleshooting a variety of hardware and software issues.

Requirements

• Level II Desktop/Infrastructure Support experience.
• Windows and Mac troubleshooting experience.
• ServiceNow or similar ITSM/ticketing system experience.
• Hardware, software, and user support troubleshooting skills.
• Strong customer service and communication skills.
• Ability to support both remote and onsite users.
• Experience handling escalated Help Desk tickets.
• Strong problem-solving skills and ability to work independently.

Preferred

• System administration experience.
• Enterprise infrastructure support experience.
• Microsoft 365 administration.
• Experience supporting executive-level users.
• Global support experience across multiple time zones.
• Endpoint management or device deployment experience.
• Experience working in mixed Windows/Mac environments.
• ITIL or IT service management knowledge.

This is a 3-month Contract opportunity with potential for hire with our MN client. Low-cost employee benefits, paid time off, paid Holidays, and a 401(k) (with an immediately vested company match) are available with TriCom during the contract period. H-1B visa sponsorship is not available for this position. No third-parties, please.

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