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Skills
- Anti-Virus Softwareunmatched
- CCEA - Citrix Certified Enterprise Administratorunmatched
- CCIA - Citrix Certified Integration Architectunmatched
- CCNA - Cisco Certified Network Associateunmatched
- CompTIA Network+unmatched
- Computer Scienceunmatched
- Computer Serversunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Desktop PCunmatched
- Diagnostics Solutions/Softwareunmatched
- Establish Prioritiesunmatched
- File and Print Sharingunmatched
- Firewall Administrationunmatched
- Hardware Componentsunmatched
- Hardware Installationunmatched
- Hardware Repairunmatched
- Internet Portalunmatched
- Interpersonal Skillsunmatched
- Mac Operating Systemunmatched
- Maintenance Servicesunmatched
- Microsoft Active Directoryunmatched
- Microsoft Windows 7unmatched
- Multitaskingunmatched
- Network Administration/Managementunmatched
- Network Switchingunmatched
- Operating Systemsunmatched
- Organizational Skillsunmatched
- Peripheral Hardwareunmatched
- Philosophyunmatched
- Post-Salesunmatched
- Pre-Salesunmatched
- Preventative Maintenanceunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Safety Standardsunmatched
- Safety/Work Safetyunmatched
- Salesunmatched
- Sales Managementunmatched
- Sales Supportunmatched
- Service Level Agreement (SLA)unmatched
- Software Configuration Managementunmatched
- Software Installationunmatched
- System Operationsunmatched
- Systems Administration/Managementunmatched
- Team Playerunmatched
- Technical Analysisunmatched
- Technical Leadershipunmatched
- Technical Presentationunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Virusesunmatched
- Windows Server 2008 R2unmatched
Description
Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
Company Overview
If you have a problem-solving background and skillset for IT with a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
Your role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Engineer/Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
You are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The Engineer/Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
As a Level III Engineer/Technician, you will work jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player
Level lll Engineer/Technician Responsibilities:
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Some network and server solution design and architecture.
Level III Engineer/Technician Requirements:
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS. Network+ Certifications, CCNA/CCEA/CCIA (optional).
Compensation: $70,000.00 - $80,000.00 per year
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
Numbers & Facts
| Location | Lincoln, Nebraska |
| Industry | Computer/IT Services |
| Salary | $70,000–$80,000 Per Year |
| Company Size | 1 to 9 employees |
| Website | https://www.teamlogicit.com/StamfordCT703/ |
About Company
TeamLogic IT helps business stay safe, productive and profitable through the smart use of technology. Companies of all sizes have relied on our complete spectrum of managed IT services and solutions to address their IT challenges. As one of the fastest growing Managed IT Services organizations in the nation, we have a need for speed – speed to fill a variety of positions, from engineers and certified technicians to business development professionals.