Apple iPad, Auditing, Autoscaling, Communication Skills, Customer Relations, Customer Support/Service, Identify Issues, Legal, Operational Support, Order Delivery, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Property Management, Service Delivery, Shipping/Receiving, Time Management, Writing Skills
Availability: Up to 30 hours per week
Luxer One’s Package Liaison team is seeking a professional, organized, and customer‑focused individual to support package management operations at luxury apartment communities.
As a Package Liaison, you will help maintain package rooms and locker systems at assigned properties within your region. You will visit each site multiple times per week to ensure smooth, efficient, and resident‑friendly package operations.
What You’ll Do
- Provide in‑person, verbal and written assistance to residents with package‑related questions or issues
- Log newly delivered packages into the property’s automated package management system
- Ensure all packages are promptly scanned into the Luxer One software system
- Label, sort, and organize packages to maintain a clean, easy‑to‑navigate package room
- Identify aging or unclaimed packages and email residents with pickup reminders, including notice of return‑to‑sender deadlines for stale packages (typically 48 hours, depending on property policy)
- Confirm return‑to‑sender pickups when required
- Serve as the primary on‑site liaison between the property team and Luxer One support
- Perform light maintenance or troubleshooting on package room or locker systems
- Conduct scheduled audits of package rooms and lockers (weekly or monthly, depending on property size)
- Occasionally support outreach efforts, such as visiting prospective properties for audits or informational drop‑offs
- Work independently and represent Luxer One professionally as the primary or sole liaison at assigned sites
- Deliver select packages directly to residents’ doors (60 lbs limit)*
*Door delivery pertains only at select properties.
Role Details
This is a part‑time position, typically 20–25 hours per week. As part of a growing service program, this role offers opportunities for expanded responsibilities and advancement as the program continues to scale.
Requirements
Who You Are
You’re professional, personable, and comfortable representing our brand in upscale residential communities. You build positive, friendly relationships with property managers and residents alike, and you take pride in delivering excellent service.
Requirements:
- 1–2 years of customer service experience in a client-facing role
- Reliable transportation, such as a personal vehicle or access to public transit; ideally, you live in or near the designated service area
- Comfort using technology, including digital package management systems and an iPad
- Strong organizational and problem‑solving abilities
- Clear written and verbal communication skills
- Ability to perform regular physical activity, including lifting and arranging packages—some of which may be bulky—within legal guidelines and maneuvering safely within storage areas
- Ability to sit and stand for extended periods
- At least 18 years old
- Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs
Benefits
What’s In It For You
- Opportunities for growth: We’re committed to developing our team. Last year, 42% of our employees earned promotions through mentorship, cross‑training, and new challenges.
- A culture that celebrates you: As “Luxens,” we value diverse perspectives and experiences. Our inclusion programs create space for connection, learning, and shared purpose.
- 401(k) with employer match
- Accrued PTO to relax, recharge, and rest
- Accrued Paid Sick Leave
- Uniform and equipment provided