Librarian, Student Success

Hawaii Pacific University

Honolulu, HI

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JOB DETAILS

SALARY

$49,700–$53,800 Per Year

SKILLS

Alliance/Partner Management, Analysis Skills, Artificial Intelligence (AI), Business Operations, Communication Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Customer/Client Research, Data Analysis, Diversity, Educational Technology, Emerging Technology, Event Management, Fellowship, Focus Groups, Hawaiian Language, Higher Education, Interpersonal Skills, Leadership, Learning Management System (LMS), Library Administration, Library and Information Science, Literacy, Marketing, Marketing Plan, Mentoring, Multitasking, National Library, Needs Assessment, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Productivity Management, Professional Services, Program Evaluation, Project/Program Management, Research Skills, Retirement Plan, Space Operations, Staff Training, Student Services, Team Lead/Manager, Team Player, Time Management, Training Tools, Training/Teaching, Training/Teaching Materials, Tuition Fees, University Library, Writing Skills, eLearning

LOCATION

Honolulu, HI

POSTED

1 day ago

Salary: $49,700.00 - $53,800.00 Annually
Location : HPU Downtown Campus; Honolulu
Job Type: Staff - Regular Full Time Exempt
Job Number: 02726
Department: Library Administration
Opening Date: 06/29/2026

Hawai'i Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such, we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the 'okina and kahako. Unfortunately, at times external vendors and other third-party technology integrations do not support the use of these characters. Mahalo for your understanding.
Description
Job Summary:

The Student Success Librarian at Hawai?i Pacific University's Library & Learning Commons plays a vital role in advancing student learning, engagement, and academic success. This position serves as a primary point of contact for research assistance, library instruction, outreach, and student engagement initiatives, working collaboratively with faculty, staff, and campus partners to support student achievement and retention. The Student Success Librarian is responsible for providing research consultations, delivering library instruction, developing learning materials, coordinating outreach and engagement activities, and assessing student needs through surveys, focus groups, and other feedback mechanisms.

The position serves as the library's lead coordinator for student-facing programs, events, displays, and marketing efforts designed to increase awareness and use of library resources and services. In addition, the Student Success Librarian supervises and mentors student employees, collaborates with the Center for Academic Success, Student Life, and other campus departments, and contributes to the continuous improvement of library services, programs, and spaces. Responsibilities include supporting student worker training and development, assisting with public services operations, participating in assessment activities, and recommending service enhancements based on student feedback and institutional priorities.

The role requires strong communication, instructional, and interpersonal skills, along with the ability to manage multiple projects, build collaborative relationships, and develop innovative approaches to supporting student success. The ideal candidate will be student-centered, highly organized, adaptable, and committed to fostering an inclusive, welcoming, and engaging learning environment for a diverse student population.

Location: This position will be based out of our downtown Honolulu campus sites - Waterfront Plaza and Aloha Tower Marketplace.
Qualifications:

Minimum Qualifications:
• Master's degree in Library and Information Science (MLIS) from an ALA-accredited program, or equivalent degree from an internationally recognized institution, conferred by the time of appointment.
• Demonstrated commitment to student success, teaching, learning, and user-centered services.
• Experience providing customer service and working directly with diverse populations.
• Excellent written, verbal, and interpersonal communication skills.
• Aptitude for learning and applying emerging technologies, instructional tools, and library systems.
• Ability to work collaboratively with students, faculty, staff, and campus partners.

Desired Qualifications:
• Academic library experience through professional employment, internships, practicum experiences, graduate assistantships, or student employment.
• Experience providing library instruction, teaching, training, presentations, or workshop facilitation.
• Experience conducting outreach, marketing, event planning, student engagement activities, or public programming.
• Experience supervising, mentoring, training, or leading student employees, peer mentors, volunteers, or project teams.
• Experience with research assistance, reference services, information literacy instruction, or learning support services.
• Familiarity with library technologies, discovery tools, learning management systems, productivity software, and assessment tools.
• Experience collecting, analyzing, or utilizing assessment data, surveys, focus groups, or user feedback to improve services.
• Commitment to inclusion, belonging, and serving the needs of a diverse student population.
• Demonstrated initiative, creativity, adaptability, and problem-solving skills.

Other Qualifications:
• Ability to manage multiple projects, priorities, and deadlines in a dynamic environment.
• Report-to-work obligations may be required to support the department and university operations during emergencies, special events, or critical periods.
• This position may be considered an essential position depending on the nature of an emergency, campus closure, or evacuation.
• Must meet training and background check qualifications and comply with the Protection of Minors policy.
• Upon hire, the candidate must have reliable transportation to travel between HPU worksites as required.
• The successful candidate must be able to work occasional evenings and weekends in support of instruction, outreach, student engagement activities, and university events.
• The successful candidate will work in an environment that requires excellent organizational, communication, time-management, and relationship-building skills.
• Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance are not available for this position.
Key Responsibilities/Essential Job Functions:

Student Success, Outreach, and Engagement (35%)
- Serve as the library's primary coordinator for student engagement initiatives that support student success, belonging, retention, and academic achievement.
- Develop, coordinate, and assess library programs, workshops, events, displays, and outreach activities that promote student engagement with library resources and services.
- Collaborate with Student Life, the Center for Academic Success, faculty, and campus partners to support institutional student success initiatives.
- Lead student focus groups, surveys, and other assessment activities to gather feedback on library services, spaces, resources, and programs.
- Analyze student feedback and recommend improvements to services, programs, spaces, and operational practices.
- Coordinate Welcome Week, orientation activities, de-stress events, National Library Week activities, Banned Books Week programming, and other student-centered initiatives.
- Assist with marketing and promotion of library services through digital and in-person outreach efforts.
Research, Instruction, and Academic Support (30%)
- Provide research consultations and individualized support to students.
- Teach library instruction sessions in support of course learning outcomes and information literacy goals.
- Develop and maintain online learning materials, tutorials, guides, and instructional resources.
- Support initiatives related to information literacy, AI literacy, academic integrity, and student research skills.
- Collaborate with faculty to integrate library resources and research skills into the curriculum.
Public Services and Student Worker Leadership (20%)
- Assist with service desk operations and provide support for circulation and access services activities as needed.
- Train, supervise, mentor, and support student employees working in public service areas.
- Monitor student service experiences and recommend improvements that enhance service quality and student satisfaction.
- Assist with scheduling student employees and ensuring appropriate service coverage.
- Collaborate with library staff to continuously review workflows and recommend improvements to services and operations.
Assessment, Partnerships, and Professional Service (10%)
- Collect, analyze, and report data related to student engagement, instruction, outreach, and library services.
- Participate in assessment projects that support evidence-based decision making.
- Serve on university and library committees, task forces, and working groups as assigned.
- Develop partnerships that strengthen the library's role in student success and academic achievement.
Other Duties as Assigned (5%)
- Actively contribute as a team member by completing assigned duties and accepting additional assignments or reassignments.
- Participate in seasonal activities and special projects that support the mission of the Library & Learning Commons.

This description is not designed to list all activities, duties, or responsibilities which may be required for this job. Other duties, responsibilities, and activities may be assigned at any time.
Hawaii Pacific University is an Equal Opportunity Employer committed to fostering a diverse, equitable environment in which faculty and staff can excel irrespective of race, color, national origin, sex, disability, age, genetic information, sexual orientation, gender identity/expression, marital status, or any other protected class covered by state and federal law. Hawaii Pacific University encourages applications from veterans and individuals with disabilities. A pre-employment background investigation is performed on candidates selected for employment.

We are committed to providing equal employment opportunities to all applicants, including individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations are available throughout the application and hiring process. If you require an accommodation, please contact hr@hpu.edu to request assistance.
Hawai'i Pacific University is a learning community where staff, faculty, and more than 5,000 students come together from around the world to learn and work in a spirit of caring, honesty, freedom, and 'ohana (family).

Cooperation, communication, and collegiality are the foundation of our community. We fulfill the responsibilities of our educational mission through mutual trust and respect, innovation and involvement, expertise, and intellectual fellowship. We offer all members of our community the opportunity to excel, including resources and rewards commensurate with individual contributions and potential. As a team, we are committed to serving our local and global communities and embrace our values of aloha, pono, and kuleana.

We seek talented and energetic people who thrive on challenge and innovation in supporting the mission and values of our university. HPU offers competitive compensation and a comprehensive benefits package.
For student employment, please visit
Why consider a career with HPU? Here are some of the benefits of employment . . .

Time Off A generous schedule that recognizes 15 holidays annually, plus winter break days off between Christmas and New Year's. Eligible employees also receive vacation, sick and other types of paid leave.

Tuition Waiver Full time employees and spouse/dependent children pursuing a higher education degree at HPU may apply for a tuition waiver.

Health and WellnessComprehensive health insurance, life and disability insurance, employee assistance program and wellness program.

Retirement Plan Eligible employees can start saving for the future and enroll in the Hawai'i Pacific University 403(b) retirement plan upon hire.

Discounts Discounts for products and services including airlines, rental car, hotels, theme parks, attractions, gift cards, restaurants, and more.
01

Do you have a Master's degree in Library and Information Science (MLIS) from an American Library Association (ALA)-accredited program; OR in lieu of an MLS, an equivalent degree from an internationally recognized institution?

02

Do you have experience supporting student success, teaching, learning, or providing user-centered services in an academic, library, or customer-focused environment?

03

Do you have experience providing customer service and working directly with individuals from diverse backgrounds?

04

Do you have professional experience requiring regular written, verbal, and interpersonal communication?

05

Do you have experience learning and using new technologies, instructional tools, or library systems in a professional or academic setting?

06

Do you have experience working collaboratively with students, faculty, staff, or other stakeholders in a professional or academic environment?

Librarian, Student Success

Hawaii Pacific University

Honolulu, HI

About the Company

Hawaii Pacific University

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