Audio Streaming, Communication Skills, Computer Skills, Copying Machines, Customer Relations, Customer Support/Service, Digital Media, Hmong Languages, Identify Issues, Internet Search, Internet Video, Library and Information Science, Microsoft Office, Microsoft Windows Operating System, Presentation/Verbal Skills, Printers, Printing, Problem Solving Skills, Public Library, Public/Media/Press/Analyst Relations, Team Player, Technical Support, Telephone Skills, Video Streaming, Writing Skills, eBooks
Library Assistant - Public Services (Sub)
Salary
$24.07 Hourly
Location
Appleton Public Library, Appleton, WI
Job Type
Substitute
Job Number
2026-109
Department
Library
Division
Public Services
Opening Date
07/14/2026
Closing Date
8/2/2026 11:59 PM Central
Job Description
The Appleton Public Library, the Wisconsin Library of the Year for 2025, is seeking a Library Assistant - Public Services (Sub) to join our dynamic team.
The Library Assistant - Public Services (Sub) is a substitute, non-benefited, non-exempt library assistant position in the Public Services section of the library. Regular weekend and evening availability is required. Work involves providing general informational help, reference, readers advisory and technology assistance to patrons at the adult public service desks. Work is performed under the general supervision of the Public Services Supervisor.
Examples of Duties
ESSENTIAL JOB FUNCTIONS
- Provides courteous, efficient, knowledgeable customer service at adult public service desks.
- Provides reference and readers advisory to patrons at adult public service desks, via the telephone, and online
- Assists and instructs patrons in the use of electronic and print resources
- Assists and instructs patrons in the use of library catalog, including placing holds, renewing items, etc.
- Assists and instructs patrons in downloading ebooks,e-audio books, streaming video, and other online resources
- Assists and instructs patrons using internet computers, including email, scanning, printing, etc.
- Assists and instructs patrons using microfilm readers and/or printer copiers
- Assists and instructs patrons using self-check machines, including troubleshooting
- Accurately checks out library materials
- Registers patrons receiving new and/or replacement library cards
- Books meeting rooms and study rooms
- Answers reference phone line, including directing calls for the City of Appleton
- Accurately communicates library policies, procedures, and code of conduct to the public
- Promotes library services
- Contributes to displays of public interest, and or current events
- Contributes to user guides and booklists, in print and online
- Contributes content to library communications
- Contributes to local obituary database by transcribing obituaries and accurately entering information into database
- Maintains regular punctual and predictable attendance.
OTHER JOB FUNCTIONS
Typical Qualifications
Bachelor of Arts or Science Degree or equivalent combination of education, training and experience which provides the following knowledge, abilities and skills:
- Knowledge of public library services and practices
- Computer skills including a working knowledge of Windows, MS Office, internet search strategies, and electronic databases.
- Good oral and written communication skills and the ability to communicate with others in a tactful and courteous manner
- Ability to learn new technologies and software and communicate that knowledge to others.
- Ability to learn library procedures, polices, and able to communicate these to the public
- Ability to work independently with creativity
- Ability to instruct varied age groups in using electronic databases and print resources for information
- Ability to provide reference and readers advisory services to the public in person, via telephone, and via electronic media
- Ability to deal with public relations problems courteously and tactfully.
- Ability to work as a team member, maintaining effective relationships with co-workers
- Ability to stand and walk for several hours
- Ability to work in a fast-paced environment
- Ability to lift at least 30 lbs; push a loaded book cart (200 lbs) on carpeting
- Ability to read fine print (font sizes of 8 or larger)
- Ability to hear the librarys security gate alarm, computer alerts, and a normal speaking voice
- Ability to speak Spanish or Hmong a plus
Supplemental Information
COMPETENCIES
Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability/Flexibility
To learn more about these competencies click here
This position is a non-benefited position with the City of Appleton.
Employer City of Appleton
Address 100 North Appleton Street
Appleton, Wisconsin, 54911-4799
Phone 920-832-5890
Website http://www.appleton.org/government/human-resources