Library Associate - Youth Services POS#117000076
Salary
$41,704.33 Annually
Location
7469 Century Circle Fayetteville, NC
Job Type
Full-Time
Job Number
202602967
Department
Public Library
Opening Date
05/21/2026
Closing Date
5/28/2026 11:59 PM Eastern
Salary Grade
105
Position Overview
Join a team that connects the community to knowledge, creativity, and opportunity through innovative library services and engaging public programs. As a Library Associate, you will play an important role in serving the citizens of Cumberland County and surrounding communities by providing outstanding customer service and helping patrons access informational and recreational resources in a variety of formats. This position offers the opportunity to assist customers with materials selection, technology, and library services while using independent judgment in a fast-paced and welcoming environment. Library Associates also support dynamic programs and community initiatives that inspire lifelong learning and engagement for all ages. In some locations, this role may also serve as a Team Lead, helping guide daily operations and support a positive customer experience.
Examples of Duties
Assists library customers of all ages in person, by phone, and virtually, providing information and readers' advisory services at various public service points under the direction of a librarian
Instructs and orients the public in effective search strategies to locate information, including keyword, browsing, and Boolean searching techniques
Provides guidance and support to customers in using library information systems, digital tools, and technology resources
Performs basic troubleshooting of library equipment and assists customers with resolving common technical issues
Delivers one-on-one instruction to help customers effectively navigate library resources and services
Provides readers' advisory services to assist customers in selecting materials that meet their interests and needs
Promotes library programs, services, and resources to encourage community engagement and usage
Plans, coordinates, and presents age-appropriate programs for children and teens (birth through age 18), both in-person and virtually, under librarian supervision
Supports library outreach efforts by delivering programs and services within the library and in the community as assigned
Assists in training customers and staff on the use of library resources, tools, and equipment to enhance service delivery
Minimum Qualifications
Graduation from an accredited four-year college or university and two (2) years of relevant public library experience or progressive customer relations experience in the public sector; or an equivalent combination of education and experience.
Management Preference: Experience in working with children and young adults preferred.
Knowledge, Skills and Abilities
Knowledge of the principles and practices of library services, including circulation of materials, reference services, and cataloging functions
Knowledge of library terminology and professional language commonly used within library operations and services
Knowledge of Cumberland County policies, procedures, and methods as they relate to essential job duties and responsibilities
Knowledge of library standards and best practices applicable to daily operations and service delivery
Knowledge of the organizational structure of the department and its relationship to other county departments and external agencies
Skill in developing, planning, and presenting engaging programs for library customers of all ages
Skill in applying library service principles to effectively assist customers with circulation, reference, and cataloging-related needs.
Ability to interpret and apply policies, procedures, and standards in carrying out assigned duties
Ability to establish and maintain cooperative and effective working relationships with intra- and interdepartmental personnel, as well as the public
Conditions of Employment:
A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.
In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI).
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees Click here
01
Are you willing and available to work schedules that include evening hours until 7pm and rotational library specific weekend hours? (See Library website for hours)
02
How much experience do you have working in a public library?
03
How many years of professional experience do you have in direct customer service either in person or over the phone?
04
How much experience do you have using word processing software or using email?
05
How much experience do you have training customers or others to use Internet, databases, etc.?
06
Do you have experience performing Internet searches?
07
Please verify that your application includes the following information: Employment history including salary, employer address and phone number, supervisors name, and reason for leaving each employer. Applications without the above information will be considered incomplete and NOT move forward in the process. Resumes can not be considered as a substitute for submitting a formal application. Please take a moment to review this application in its entirety to ensure completion of each segment. [DO NOT SUBMIT A BLANK APPLICATION] Check yes to verify that you understand and I have read the above statement.
Required Question
Employer Cumberland County
Address 117 Dick Street
Fayetteville, North Carolina, 28301
Phone 910-678-7653