Library - Library User Services Assistant

Position SummaryThe Library User Services Assistant is responsible for overseeing and, when needed, performing library user services in collaboration with the reference librarians and the Manager of Public and User Services. This position includes supervising and training student assistants, ensuring consistent service delivery, and maintaining the security of the library in cooperation with other staff members. Regular work hours are two evenings per week (Monday-Thursday, 4:00 p.m.-9:00 p.m.) and one weekend day (10:00 a.m.-3:00 p.m.).Principal Duties & Responsibilities

Oversees provision of the library user services.

Manages library's circulation of tangible materials, including all circulation functions (check-in, check-out, renewals, holds, fines, tangible reserves, etc.) using the integrated library system, and oversees user services counter operations;Oversees regular building census, patron counts, and group study usage counts;Oversees or performs user services, including registration of users, problem resolution, photocopying, scanning, and printing problems, etc. with student library assistants;Assures security of the building and collections, monitoring of security systems, etc., and working with Public Safety, security guards, and other library staff;Oversees or performs management holds for tangible books and DVDs;Assists users with locating materials and answering basic information requests during scheduled hours.;Communicates and enforces library policies, rules, and procedures to all users;Shares and overseas administration of check-out procedures for the group study rooms and;Oversees management of tangible resources, including, shelving, shifting and other stack maintenance operations;Assists the maintenance of print reserves & audiovisual collections as needed.

Shares the training and supervision of student assistants.

Prepares student training materials, such the online SLA training guide;Assists with scheduling of student hours and management of SLA absences;Assists other library staff with evaluation of student library assistants.

Works varied schedules, mostly evenings and weekends, depending on operational needs and library schedule.Other duties as assigned

Knowledge, Skills, Abilities & Other Attributes

Bachelor's degree highly preferred.Relevant library experience and supervisory experience preferred.Consistent customer-service orientation.Excellent interpersonal skills and initiative dealing with library users and staff.Confidence and consistency with supervision of undergraduate studentsModerate mechanical ability and patience with equipment (particularly printers).Superior organizational skills.

Unusual Working Conditions

Heavy public contact & light maintenance of equipment.Maintains library operations independently when required.