Library Principal Clerk, Branch

Library Principal Clerk, Branch

Salary

$40,283.45 Annually

Location

CPLH-Library-Mason Square

Job Type

Full Time

Job Number

04392

Department

Library

Opening Date

07/31/2026

Closing Date

8/16/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Position Purpose/Summary

Responsible for supervision of library clerical staff and maintaining good customer service relations with patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrowers Services. Supervision is exercised over clerical employees.

Essential Functions

• Interacts with patrons while promoting satisfaction in checking out library materials and information.
• Implements policies and procedures for the circulation desk.
• Answers calls that pertain to circulation issues along with checking the shelves missing items.
• Plans and assigns tasks related to clerical and training procedures. Updates staff on new circulation procedures.
• Prepares monthly statistics for Branch Manager.
• Ability to work nights and weekends.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities

• Ability to interact successfully with staff and the public.
• Ability to understand and follow oral and written instructions.
• Knowledge of public library policy, services, practices, plans and problems.
• Ability to work occasional nights and weekends.

Education and Experience

• High school diploma or equivalent.
• Two years of experience in libraries related to library policies and procedures, computer use, and customer service.

NOTICE: The following benefits are contingent upon hours worked and bargaining vs. non-bargaining agreements.

Medical/Dental/ Vision

75% City Subsidized

All health insurance plans include Dental and Vision

Retirement

Available to employees working 20+ hours per week

Paid Vacation

Bargaining unit positions are subject to contractual obligations.

Paid Holidays

All City employees receive 11 paid holidays per year.

Paid Sick Time

Full time employees are immediately eligible to begin accruing 1 1/4 days per month which can be taken after 6 months of service. Unused sick days can be rolled over to subsequent calendar years. Supplemental Long Term and Short disability coverage is available to employees at the employee cost.

Paid Personal Days

Use up to 3 of your accrued sick days as Personal days. Personal days cannot be rolled over into the next calendar year.

Family Medical Leave Act (FMLA)

A means for eligible employees to balance work and family responsibilities by taking unpaid leave for authorized reasons.

Training

On the job and instructor led courses available

Employee Assistance Program

Free, confidential and personal assistance to employees and their families to resolve issues that affect their personal lives as well as job performance.

Direct Deposit

Easy, convenient, and free!

01

Do you have a high school diploma or equivalent?

• Yes
• No

02

Do you have two years of experience in libraries related to library policies and procedures, computer use, and customer service?

• Yes
• No

03

Are you a current City of Springfield resident?

• Yes
• No

04

The City of Springfield requires all employees to be residents. If you are not a current Springfield resident, are you willing to relocate?

• Yes
• No

Required Question

Employer City of Springfield

Address 36 Court St

Springfield, Massachusetts, 01103

Phone 413-787-6018

Website https://www.springfield-ma.gov