Library Service Associate - Denmark Branch

Library Service Associate - Denmark Branch

Salary

$20.74 Hourly

Location

Brown County Library- Denmark: 450 N. Wall Street, Denmark, WI 54208, WI

Job Type

Part-time

Job Number

202600133

Department

Library

Opening Date

06/29/2026

Closing Date

7/13/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Summary

All applicants must submit BOTH a resume and a cover letter to be considered.

Library Service Associates connect customers to library resources, services, and programs. They assist customers with various circulation tasks as well as troubleshoot patron issues, and answer basic research questions. They ensure a safe and welcoming environment and provide quality programming. Library Service Associates work under the general supervision of Librarians and Managers.

The Denmark Branch of the Brown County Library will be located in the new OneDenmark Community Center.

Typical Schedule*

Mondays: 9:15 am - 2:15 pm

Tuesdays: 1:15 pm - 6:15 pm

Wednesdays: 9:45 am - 6:15 pm

Thursdays: 9:15 am - 2:15 pm

Fridays: 12:15 pm - 5:15 pm

• Hours are subject to change based on the needs of the Brown County Library and OneDenmark Community Center

Essential Duties

1. Assist customers with using the Library

• Greet customers in a friendly and professional manner
• Meet customers' needs for information by answering basic research questions and locating appropriate library resources, providing referrals when necessary
• Recommend materials based on customer preferences and knowledge of the collection
• Assist customers in finding specific items on shelves
• Perform customer service for library accounts, as well as checking materials in and out
• Provide help with library technology such as public computers, the Library catalog, and digital resources

2. Conducts the day-to-day operations of a department or branch

• Monitor and appropriately address behavior issues to provide a safe and welcoming environment for all customers
• Maintain a pleasant, inviting environment in the Library by creating displays and signage, etc.
• Maintain orderly and attractive collections and withdraw items as appropriate
• Assist with training and monitoring the work of other Library employees and volunteers
• Submit statistics and other reports of library services

3. Support the mission and strategic goals of the Library

• Develop, promote, and implement events and programs under the guidance of manager and provide programming support for other Library employees
• Implement system-wide programs such as annual summer reading programs
• Promote library programs, resources, and services to customers
• Assist with large-scale projects and events
• Serve on system-wide committees as assigned or required
• Attend and participate in staff and departmental meetings, as well as training sessions
• Recruit and coordinate the work of library volunteers
• Perform other related duties as needed or assigned

Minimum Qualifications Required

Education and Experience

Associate Degree, two years of college or university, or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities

Knowledge, Skills & Abilities

• Demonstrate basic knowledge of library operations, services and materials
• Effectively administer Brown County Library policies and procedures
• Assess users' needs and provide consistently exceptional customer service
• Complete closing duties, including clearing and securing the building
• Identify problems and take action to develop appropriate solutions, or refer to a supervisor when necessary
• Make presentations to varying sized groups of youth and adults
• Effectively coordinate and direct the work of others
• Maintain a calm demeanor under stressful or unsettling circumstances
• Demonstrate strong verbal and written communication skills
• Perform accurate cash handling and create deposits
• Represent the Library in a responsible, professional and trustworthy manner
• Establish and maintain cooperative and courteous working relationships with staff and the public
• Work independently with minimal supervision
• Appropriately multitask and prioritize
• Work efficiently while paying close attention to detail
• Follow detailed verbal and written instructions
• Meet the flexible scheduling needs of the Library
• Adapt to changes in the work environment
• Effectively use general office equipment and software, including computer, printer, photocopier, telephone, cash drawer, audio-visual equipment, word processing, and email
• Demonstrate proficient technology skills, including but not limited to working with the library specific software and databases, and efficient use of the Automated Materials Handling system

Brown County is an E-Verify employer. Click the links below for more information.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf

https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf

Insurance

The Library participates in group insurance programs for health, dental, vision and life insurance offered by Brown County for regular employees who work 50% or more (at least 18.75 hours per week). For more information about Brown County insurance plans, visit http://www.co.brown.wi.us/departments/page_1d4c69662a1f/?department=3b872a670a4d&subdepartment=e349c7dd08ad.

Employee Leave

Regular employees of the Brown County Library may be eligible for a variety of employee leave benefits, including: vacation, holidays, personal leave, casual leave, short-term and long-term disability leave, funeral leave, jury duty, and other leaves of absence.

Retirement

Brown County and the Brown County Library participate in the Wisconsin Retirement System (WRS) which helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option or a money purchase option. Eligibility is based on authorized hours per week.

Flexible Spending Account

The Flexible Spending Account saves money by allowing the employee to pay for certain insurance premiums, medical related expenses, and dependent care expenses on a pre-tax basis. All employees are eligible to participate.

Deferred Compensation

Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. All the earnings will accrue tax-free until such time as the assets are withdrawn, generally at retirement. All employees are eligible to participate.

Employee Assistance Program

Brown County has an Employee Assistance Program (EAP). The services offered are a benefit provided by Brown County at no cost to all employees and their immediate family members to help deal with lifes stresses.

Wellness Program

The Wellness Program promotes health and wellness of all employees, retirees, and their families by providing many services and benefits such as: fitness facility reimbursement, learning seminars, on-site nursing services, ongoing wellness activities, weight loss programs at work, exercise classes, etc.

01

Did you submit the required documents?

• Yes
• No

Required Question

Employer Brown County

Address P O Box 23600

Green Bay, Wisconsin, 54305

Phone 920-448-4071

Website http://www.browncountywi.gov