Communication Skills, Computer Software, Customer Support/Service, Diversity, Library Databases, Library and Information Science, Microsoft Office, Multitasking, Online Chat, People Management, Public Safety, Research Skills, University Library
Description:
At Carroll University, we are committed to identifying and employing strategies to support our goal to be and remain a socially just organization. Rooted in the Presbyterian (U.S.A.) heritage, we respect all aspects of diversity, embrace the practice of equity, expect inclusion, and embrace belonging throughout our community. Therefore, we seek applicants who can demonstrate their understanding of justice and who can inspire our increasingly diverse student population.
The Library Services Assistant manages the Carroll University Library during night and weekend hours of operation. A typical week during the regular academic year may include one or two weekday nights from 4pm to midnight with additional hours on Saturday and/or Sunday.
Responsibilities:
- Assist library users in finding information and materials using the library catalog, databases, and other online resources via in-person, online chat, email, and phone.
- Supervise student workers at the Circulation Desk, Information Commons Desk, and Library Classroom during assigned shift.
- Close or open the library, depending on shift.
- Assist library users with computers and software.
- Enforce the library's policies.
- Other clerical and library duties as assigned.
Qualifications:
Education and/or Experience:
- Associate's degree required; bachelor's degree preferred.
- Two to four years in customer service and/or library experience.
Technology Skills:
- Competent and comfortable in use of computers and software such as Microsoft Office and/or Google Drive.
- Experience with research assistance preferred.
Human Relations Skills:
- Excellent customer service skills.
- Communicate effectively in both oral and written form.
- Ability to multi-task and work independently.
- Ability to work effectively with people regardless of their age, gender, race, sexual orientation, ethnicity, religion, ability, socio-economic background, or job type.
Other Requirements:
- Shift changes and/or weekend work may be required by your supervisor based on departmental and University needs.
- Candidates must be willing and able to support and advance the University mission.
Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at the Department of Public Safety, at 239 East Ave., Waukesha, WI 53186.