Library Support Specialist (Multiple Opportunities)

Library Support Specialist (Multiple Opportunities)

Salary

$56,005.00 - $73,702.00 Annually

Location

Library, 2850 NE Brookwood Pkwy, Hillsboro, OR 97124, OR

Job Type

Full Time

Job Number

2027-09

Department

Library

Division

LIBRARY

Opening Date

08/10/2026

Closing Date

8/23/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Help create welcoming spaces where curiosity grows, connections are made, and everyone belongs.

Hillsboro Public Library is seeking two full-time Library Support Specialists to join our public service team. Whether youre helping community members discover their next favorite book, navigating technology questions, supporting lifelong learning, or creating memorable experiences for children and families, youll play an important role in making the library an inviting place for everyone.

We are currently filling two full-time positions at Hillsboro Public Library and will also use this recruitment to establish an eligibility list to fill future full-time, part-time (20+ hours), limited duration, and flexibly staffed vacancies. This eligibility list will remain active for a period of nine (9) months from the closing date of this posting or until the list is exhausted, whichever occurs first.

About Hillsboro Public Library

Hillsboro Public Library is much more than books. We are a place where people come to discover new ideas, build skills, connect with others, and explore lifelong learning. Serving one of Oregons most diverse communities, our staff help create welcoming, inclusive spaces where every visitor feels valued and supported. From assisting someone with technology to leading an engaging Storytime or connecting families with resources, every interaction helps strengthen our community. If youre passionate about helping others, enjoy learning new things, and thrive in a collaborative environment, wed love to meet you.

Choose Your Opportunity

Although both positions share the same classification, salary range, and benefits, each offers a unique opportunity to support our community.

Library Support Specialist

Customer Service & Library Operations

Customer Service | Technology Support | Community Connections

Anticipated Work Schedule: Saturday - Wednesday, 9:15 am - 6:15 pm

This role is ideal for someone who enjoys connecting people with information, resources, and library services and making the library a welcoming and accessible place for everyone. Youll work throughout the library welcoming patrons of all ages, helping them discover what theyre looking for, supporting technology needs, and contributing to library services throughout the building.

This Opportunity May Be a Great Fit If You Enjoy

• Helping people find what they need
• Working in a fast-paced environment
• Learning and sharing new technology
• Variety throughout your day
• Answering questions and researching solutions
• Working as part of a collaborative team

What Youll Spend Time Doing

• Assisting patrons with library accounts, checkouts, and locating materials
• Helping customers access digital resources, online services, and library technology
• Staffing multiple public service areas throughout the library
• Providing notary services (training provided)
• Collaborating with coworkers to create welcoming spaces and deliver excellent customer service
• Contributing to a variety of daily library services and operations

Library Support Specialist

Youth Services & Programs

Storytime | Literacy | Family Engagement

Anticipated Work Schedule: Tuesday - Wednesday - 9:00 -6:00 pm, Thursday - 11:15 - 8:15 pm, Friday - Saturday - 9:15 - 6:15 pm

This role combines outstanding customer service with youth-focused and programming support . Youll help create meaningful experiences that inspire curiosity, encourage lifelong learning, and support children and families throughout our community.

This Opportunity May Be a Great Fit If You Enjoy

• Working with children and families
• Leading Storytime and educational programs
• Creating engaging learning experiences
• Building community partnerships
• Inspiring curiosity and creativity

What Youll Spend Time Doing

• Leading weekly Storytime
• Assisting with youth and family programs
• Connecting families with educational resources
• Helping patrons throughout library service areas
• Collaborating to develop future programs and services

Not Sure Which Opportunity Is the Best Fit?

Both Library Support Specialist positions share the same classification, pay range, and commitment to serving our community. The primary difference is where youll spend most of your time and the type of work youll focus on each day.

Heres a quick side-by-side comparison to help you explore which opportunity best matches your interests.

Position Overview

Regardless of assignment, every Library Support Specialist plays an important role in connecting community members with library resources, services, and opportunities for lifelong learning.

Depending on assignment, responsibilities may include:

• Providing exceptional customer service

• Assisting patrons with library technology and digital resources

• Supporting library operations and public service areas

• Delivering or supporting library programs

• Maintaining welcoming, safe, and inclusive library spaces

• Collaborating across teams to provide outstanding library service

View the classification specifications for additional details:

• Library Support Specialist (Full-Time)
• Library Support Specialist (Part-Time)

Acceptable Experience and Training

• High School Diploma or GED; and
• Three years of customer service experience, including at least one year in a library setting; or
• An equivalent combination of education and experience sufficient to perform the essential duties of the position.

Licenses/Certifications

Depending on assignment, some positions may require:

• Valid Driver's License and safe driving record.
• Positions assigned to the Connect work area must obtain and maintain a State of Oregon Notary Public Commission within six months of hire.

Additional Information

Bilingual incentive pay available

Preference may be given to candidates who are bilingual in Spanish/English.

Employees who can demonstrate the ability to speak Spanish, or any language spoken by over ten percent (10%) of City residents as documented by the most recent U.S. Census, at a proficiency level determined by a fluency test administered by the City, will receive a monthly premium of three percent (3%) of their regular base pay.

Tentative Recruitment Timeline*

Application Closes

August 23, 2026

Application Reviews Completed

September 4, 2026

Round 1 Interviews

Week of September 21, 2026

Round 2 Interviews

October 12 - October 20, 2026

Final Candidate Selection

November 2026

• This schedule is subject to change based on City of Hillsboro needs.

Why Work For Hillsboro?

At the City of Hillsboro, we're committed to supporting employees with a comprehensive package of benefits and resources designed to promote health, well-being, and growth.

When you join our team, you'll enjoy:

• Competitive pay with City contributions to PERS retirement
• Comprehensive medical, dental, and vision coverage
• Paid time off for vacation, sick leave, holidays, and more
• Deferred compensation match and HRA VEBA contributions to boost your future savings
• City-paid life, AD&D, and long-term disability insurance
• Extra perks like bilingual pay incentives and wellness reimbursements
• Free TriMet annual Hop pass, SHARC and Hidden Creek Community Center recreation access for you and your family
• Paid time off to volunteer in the community through Hillsboro Helps
• Ongoing professional development and training opportunities
• A supportive workplace that values work/life balance and employee wellness

Benefit eligibility and offerings vary depending on position status (full-time, part-time, limited duration, or flexible staffing). To learn more about our benefits and access the AFSCME Collective Bargaining Agreement, please visit our Benefits webpage

Commitment to Equity

At the City of Hillsboro, we believe that hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.

City of Hillsboro is proud to offer robust benefit packages to employees. Please check out our Salary and Benefits page for benefit guides for our non-represented full-time employees and part-time employees. Benefits may vary for positions identified in Police, Fire, and Library collective bargaining agreements, which can also be found on the Salary and Benefits page.

01

Application Requirements

Before submitting your application, please confirm that you understand the following:

• Complete all sections of the online application. Incomplete applications may not be considered.
• Resumes and cover letters ARE NOT reviewed. Be sure all qualifications and experience are included in the application itself.
• Only Veterans' Preference and required position-specific certification documents (if applicable) will be reviewed as attachments.
• Complete your application and supplemental responses in English. Materials submitted in another language may not be translated during the review process.

Do you understand and acknowledge these requirements?

• Yes
• No

02

Select the one that best describes your ability to communicate in Spanish.

• 0 - No proficiency. This means that knowledge of the language is nonexistent or limited to a few words.
• 1 - Elementary proficiency. Demonstrating this level of fluency means you know how to structure basic sentences, which may include commons questions and answers typically used by tourists.
• 2 - Limited working proficiency. Level two means youre able to have limited social conversations and understand basic commands.
• 3 - Professional working proficiency. Level three means you understand the language well enough to contribute greatly in the workplace, though you may exhibit an obvious accent and need help with advanced terminology.
• 4 - Full professional proficiency. It means that you can have conversations at an advanced level and have a firm understanding of the language, though you may have some misunderstandings or occasional mistakes.
• 5 - Primary fluency / bilingual proficiency. Level five means you are entirely fluent in a language. You were raised speaking the language or have spoken it long enough to become proficient in it. Your accent is either nonexistent or barely recognizable.

03

How many years of experience do you have providing direct customer service? Please select one option that best describes your experience.

• No Experience
• Less than 1 year
• 1 to 3 years
• More than 3 years but less than 5 years
• 5 or more years

04

How many total years of experience do you have working in a library setting? Please select one option that best describes your experience.

• No experience
• Less than 1 year
• 1 to 3 years
• More than 3 years but less than 5 years
• 5 or more years

05

Please indicate which work schedule(s) you are interested in. Please select all options that best describe your interest.

• Full-Time
• Part-Time (20+)
• On-Call/Flexible
• Limited Duration

06

Please indicate which position(s) you are interested in. Select the option that best describes your interest.

• Customer Service & Library Operations
• Youth Services & Programs
• I am interested in either role

07

Can you share an example of a time when you provided exceptional customer service to a customer or patron? What was the situation, what role did you play, and what was the outcome? Please limit your response to 300 words or less.

08

Youth Services & Programs - Relevant Experience

Candidates who would like to be considered for the Youth Services & Programs opportunity should complete the following question. If you are interested only in the Customer Service & Library Operations opportunity, please enter N/A.

Please describe your experience coordinating, supporting, or leading programs or projects. In your response, please include:

• Your specific role
• The audience or participants you worked with
• The responsibilities you performed

Please limit your response to 300 words or less.

Required Question

Employer City of Hillsboro

Address 150 East Main St.

Hillsboro, Oregon, 97123

Phone 503-681-6455

Website http://www.Hillsboro-Oregon.gov