Library Technician IV

Major purpose: As a valued member of the Access & Resource Sharing department, this individual will be part of a team that operates library service points, providing circulation, technology, printing, and general library services help. This position provides user services support, including lending, printing and basic technology support, and answering patron questions, as part of the team that is the first line of support for patrons. This team stewards the circulating physical collections, and are also responsible for sorting, shelving, and stack maintenance.

Under general guidance, utilizes a specialized knowledge of subjects, languages, computer applications, or disciplines that apply to library processes and/or services or provides specialized knowledge of library functions. Utilizes a variety of systems and resources to provide access to library collections, and performs the more complex technical functions requiring proficiency with technical protocols, digital technology, and data manipulation skills. Exercises initiative and independent judgment when providing service or interpreting, analyzing and applying policies and procedures, including those related to fiscal decisions. Routinely analyzes and resolves complex problems that may impact other Library departments or the organization as a whole, and /or external parties and organizations.

Education and Experience

Required qualifications:

• Associate degree and at least 2 years of work in a public service setting, or an equivalent combination of education and experience.
• Library experience preferred but not required.
• Prior experience in public service or customer service preferred.

Skills and Knowledge

Best combination of:

• Possess a strong work ethic, including excellent time management, punctuality, reliability, and ability to prioritize tasks and projects.
• Strong customer service skills and commitment to providing service effectively in a diverse environment.
• Ability to use necessary library materials, bibliographic materials, and office equipment.
• Attention to detail, demonstrated capacity for carrying out tasks in an accurate and timely manner, and ability to check own work for accuracy.
• Ability to manage and prioritize tasks and perform effectively in a fast-paced environment with a fluctuating workload and frequent distractions and interruptions.
• Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skilled in fostering teamwork, among others.
• Demonstrated proficiency and capabilities with personal computers and standard computer office applications such as the Microsoft Suite, with the demonstrated ability to learn new technology.

Responsibilities

User Services Support (60%)

• Operate assigned service points, including the lending and accepting returns of all circulating library items, including but not limited to books, study room keys, and technology loans. Provide patron assistance with printing and technology help, and answering patron questions around general Libraries' information. Understand and implement Libraries' policies and procedures in all patron interactions. Identify when to refer a patron to another library department or unit for further assistance.
• Troubleshoot and resolve patron and service issues while providing excellent customer service in person, via email, and by phone. Perform troubleshooting of issues with loanable technology, library computers, printer, and electronic resources.
• Assist patrons with access inquiries via electronic communication (email, Orange Tracker ticketing system).
• Assist in supporting stacks maintenance responsibilities and collection movement projects, including using RFID technology to assist in physical inventory projects.

General Department Support (35%)

• Participate in Access and Resource Sharing department functions, including participation in departmental policy discussions, professional development, and support of other working groups in the department.
• Respond promptly to all departmental communications.
• Process requests/transactions in all areas effectively and efficiently.

Other duties as assigned based on fluctuating needs and workflows. (5%)

Physical Requirements

• Able to lift 50 pounds to waist height. Able to push/pull items weighing to 65 pounds.
• Cognitive, auditory, verbal ability sufficient to receive information from and respond to inquiries/requests from staff and clients, etc.
• Frequent twisting and bending of head, neck, and torso (50% of shift).
• Frequent walking back and forth throughout the library (50% of shift).
• Full range of arm movement required (extension, twisting, and bending of arm and shoulder, reaching overhead, etc.) (80% - 95% of shift).
• Hand and wrist dexterity, fine motor skills (e.g., for data entry, materials processing etc.).
• May require stooping and/or crouching (20% of shift). May require bending at the waist; able to bend to below the knee (35% shift).
• Visual and cognitive capability sufficient to see, read titles and materials, follow instructions.

Tools/Equipment

• Operate, short ladders/step stools, hand trucks, carts, digital copiers/scanners, and PCs.
• Use PCs running Windows 11 operating systems, MS Office Suite 365, web browser, other Windows applications, and library systems software.
• Operate hand trucks, carts, and other equipment to retrieve and move library materials.
• Operate digital copiers and scanners for digital scanning and electronic delivery of library materials.
• Interact with and safely utilize step stools and/or a short ladder within the library stacks or office space.
• Experience with data manipulation, including consolidating, manipulating, interpreting, and reporting.

Application Instructions

Please complete the application.