Library Technology Service Specialist

Library Technology Service Specialist

Salary

$1,745.60 - $1,796.00 Biweekly

Location

500 McKinney St.

Job Type

Full Time

Job Number

39195

Department

Houston Public Library

Division

HPL - DIGITAL STRATEGIES

Opening Date

07/30/2026

Closing Date

8/6/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Reporting Location: TECHLink Scenic Woods Regional TECHLink Dixon

Division: Digital Strategies

Section: TECHLink

Workdays & Hours: Monday - Saturday 8:00 am - 8:00 pm* (varies)

• Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Houston Public Library seeks an energetic, customer service-oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base for TECHLink. TECHLink locations are technology centers and makerspaces that provide access to state-of-the-art equipment for content creation and building new skills. Successful candidates will have a love of technology and a desire to share it with others, enjoy working with a diverse population, and interacting with customers of all ages.

The Library Technology Service Specialist will:

• Provide one-on-one or small groups instruction on 3D printing, laser cutting, digitization, scanning, custom embroidery, robotics, virtual reality headsets, digital artistry, and other technologies.
• Guides customers in video production activities including recording and editing video; using green screen technology and teleprompters; and multiple microphone setups.
• Assists customers in music production, recording vocals, live and virtual instruments, mixing and editing digital audio, and creating streaming media content.
• Assist customers with registering for equipment use and workshops.
• Interact with customers to determine how TECHLink might serve their needs.
• Gather or collect information to generate reports, activity logs, etc.
• Process data entry activities to update and verify TECHLink customer records.
• Promote and assist with innovative library services and programming.
• Troubleshoot and resolve moderately complex problems, complaints and/or requests.
• Assist with deploying and configuring various software, technologies and equipment.
• Conduct outreaches to promote technologies and services offered at community and library events.
• Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations.
• Perform other duties as assigned.

Candidates are encouraged to submit a resume and cover letter when applying.

To learn more about TECHLink, please visit https://houstonlibrary.org/techlink.

WORKING CONDITIONS

Position requires stooping and bending; lifting of library up to 20 pounds. Must be able to move freely.

throughout the workspace. Moderate analytic ability is required in applying guidelines, policies, and in adapting standard methods to fit facts and conditions. Must be able to effectively communicate orally and in writing.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENT

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENT

Requires two (2) years customer service experience working in an environment involving providing or supporting technology services..

LICENSE REQUIREMENTS

None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

PREFERENCES

• Proficient computer skills working with both hardware and software.
• Proficiency in Microsoft Office and Web2 Technology.
• Experience with user focused technologies including 3-D Printing, Embroidery machines, laser cutters, Video/music production, and digital artistry.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• To better serve our diverse communities, fluency in a foreign language is highly preferred.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Selected interview candidates will be instructed to provide a brief visual presentation.

Department may administer skills assessment test.

SAFETY IMPACT POSITION

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1472. If you need special services or accommodations, 832-393-1472 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Are you a current Houston Public Library employee?

• Yes
• No

03

Please indicate your level of education.

• High School Diploma/GED
• Associate Degree
• Bachelor Degree or higher
• None of the above

04

Please indicated your level of customer service experience in an environment with user focused technologies.

• Less than two years
• Two years
• Three to four years
• Five years or more

05

Describe your experience working in a customer service setting including the user focused technologies. (If you do not have any experience, please put N/A).

06

Do you have experience with any of the user focused technologies (select all that apply)

• 3-D Printing and 3-D Scanning
• Embroidery Machines
• Laser cutters
• Video production
• Digital Artistry
• Music production
• None of the above

07

Please indicate the languages, which you are fluent (reading, writing, and/or speaking). Check all that apply:

• English
• Spanish
• Chinese
• Vietnamese
• Arabic
• French
• Other Languages
• I am not bilingual

08

Please indicate your proficiency level with Microsoft Office.

• Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)
• Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)
• Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)
• No Experience

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/