License and Permit Specialist II

License and Permit Specialist II

Salary

$16.15 - $18.92 Hourly

Location

Boise City Hall, ID

Job Type

Full Time Regular

Job Number

23 -07716

Department

City Clerk

Opening Date

08/31/2026

Closing Date

9/14/2026 12:00 PM Mountain

• Description
• Benefits
• Questions

Summary Statement

If you enjoy helping people, solving problems, and keeping things organized, being a License and Permit Specialist II could be a great fit. You'll work directly with the public, assist with City licensing processes, process payments, maintain records, and handle a variety of administrative responsibilities in a fast-paced, customer-focused environment.

Required Knowledge, Experience, And Training

• High school diploma or equivalent and
• 2 years of experience in providing general administrative and clerical support, customer service and completing cash handling duties.

Special Requirements

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family
• PERSI retirement plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Essential Functions

Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a License and Permit Specialist I and provides team support and training, as needed.

Provides front-line customer service, education and information to the public regarding city, municipal and state codes and regulations. Communicates licensing processes effectively and efficiently to the public. Accepts and processes applications for a variety of licenses and permits in-person, over the phone and online. Issues approved meter hood, residential parking, green emission permits and various licenses. Provides notary services.

Enters and maintains information in applicable databases. Performs fingerprinting for applications and renewal screenings. Submits and accepts appropriate confidential background checks and applications. Processes cash, credit and check payments from customers. Maintains a cash drawer using a centralized cashiering program. Enters and maintains information in applicable databases. Performs fingerprinting for applications and renewal screenings. Submits and accepts appropriate confidential background checks and applications. Processes cash, credit and check payments from customers. Maintains a cash drawer using a centralized cashiering program. Proficient in all systems and can process and understand all license types and codes. Handles moderate levels of permitting, licensing, and customers issues.

Courteously and professionally answers and routes telephone calls. Reviews and directs all inquiries for permits and licenses. Greets and receives visitors and responds to staff questions or requests for information. Photocopies, files, and sorts and distributes mail.

Checks and verifies paperwork for accuracy. Receives and processes public records requests, claims for damage and court documentation on behalf of the city. Schedules court appearances for individuals disputing parking tickets. Assists City of Boise enforcement personnel with investigations and reports. Provides backup assistance to other departmental positions.

Performs other duties as assigned. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Additional Required Knowledge, Experience, And Training

Knowledge of:

• general business office and telephone etiquette, equipment and procedures;
• city codes related to licenses;
• record keeping and filing practices;
• general customer service techniques; and
• computer usage including related software.

Ability to:

• multi-task and handle a wide variety of issues;
• independently work in a high-stress environment;
• read, understand and follow complex laws, ordinances, regulations, rules and established policies;
• touch ten keys and type at 40 words per minute;
• communicate effectively in the English language at a level necessary for efficient job performance; and
• perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Preferred Knowledge, Experience, And Training

• 3 years of experience providing general administrative, clerical support and customer service duties with significant cash handling responsibilities
• experience interpreting and applying governmental laws and regulations.

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 35 pounds. Also, the employee is occasionally pushing/pulling up to 10 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

• ZERO premium medical coverage option for you and your family
• Low-cost dental and vision options
• Post-employment health savings account

Retirement and Investment Plans:

• Required participation in PERSI Base Plan retirement benefits with standard employee and City contribution rates
• 401(k) or 457b pre-tax investment options with employer match
• 457b Roth after-tax investment options with no match

WellBeing Program:

• Up to $500 cash per year for participants
• Alternative transportation incentives

Paid Leave - City employees receive generous paid leave:

• 10 hours of vacation per month, and this increases the longer you stay with the City
• 12 paid holidays every year
• 8 hours of sick leave per month
• 10 weeks Parental Leave

Life & Long Term Disability:

• Basic Life insurance at no cost to you
• Long Term Disability insurance at no cost to you

Other optional benefits:

• Pre-tax Flexible Spending Accounts
• Supplemental Life Insurance
• Supplemental Disability Insurance
• Tuition reimbursement
• Free local bus pass
• Corporate discount programs
• AFLAC
• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues

Please visit our website for further details mybenefits.cityofboise.org

01

Which option best describes your experience providing administrative/clerical support and customer service in a professional work environment?

• No related experience
• Less than 1 year of experience
• 1 - 2 years of experience
• 2 - 4 years of experience
• More than 4 years of experience

02

Which option best describes your experience interpreting and applying policies, procedures, laws, codes, ordinances, or regulations?

• No related experience
• I have followed established policies and procedures with guidance from others.
• I have independently reviewed and applied policies, procedures, or regulations to answer questions and complete my work.
• I have independently interpreted complex requirements and explained them to customers or coworkers.
• I have extensive experience interpreting complex requirements, resolving unusual situations, and determining the appropriate course of action.

03

Please select which answer best describes your knowledge of cash handling and payment processing experience.

• Beginner
• Intermediate
• Advanced

04

Please briefly describe your experience that best demonstrates your ability to succeed in this position

Required Question

Employer City of Boise

Address 625 W Idaho St

Boise, Idaho, 83702

Website http://www.cityofboise.org