Job Title: Licensed Benefit Educator Location: Charlotte, NC 28203 Duration: 8 Months+ (Possible Extension) Schedule: Anticipated minimum of 15 hours/week during peak season (September – December) Duties: No guaranteed hours — this position is on an as-needed basis. Driving responsibilities: Candidates must have reliable transportation to travel between client locations. As the Benefit Educator, you will be essential to client's success by conducting Open Enrollment and customer events that differentiate client from competitors. In this customer-facing role, educate customers about client's products, services, and programs through various methods, including formal presentations, benefit fairs, and health fairs. The goal is to create a highly satisfying and positive customer experience, demonstrating knowledge, competence, and professionalism. Variable hours: Hours will fluctuate based on event demand, with occasional last-minute requests. Key Responsibilities: Lead and deliver virtual, onsite, or prerecorded presentations in group settings to both existing and prospective client customers. Represent client at customer events, ensuring a professional and positive image while effectively communicating client's products, programs, and solutions. Maintain current knowledge of all client products, programs, solutions, and initiatives. Follow established guidelines and procedures for customer events. Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer-related matters to appropriate internal partners. Coordinate, track, and update event meetings, including attendance and top insights via Salesforce.com by assigned deadlines. Education: High School Diploma or GED required. Current and active Health & Life License. Certifications & Licenses: Health & Life License required. Skills: Must be available during peak season (August – December). Experience explaining and presenting employer-sponsored benefits and health insurance. Excellent communication and presentation skills. Proficiency in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com), and virtual learning platforms (WebEx, MS Teams, Allego). Ability to travel to local/remote trainings/meetings as assigned — 75-100% of the time. Must be located within the assigned territory/market (Charlotte, NC & Charleston, SC) to be able to drive or fly to client locations, local offices in and outside of the regional territory. Ability to utilize and maintain a personal, company-approved device (smartphone, tablet, etc.) with a compatible operating system. Keep required software and system access up-to-date and adapt to evolving technology tools and systems. Hours Per Week: 15 hours Hours Per Day: 3 hours Days Per Week: 5 daysI
Integrated Resources, Inc