Licensed CSR

About Us

The Bryan Howell Agency with Farmers Insurance is a fastgrowing, customerfocused team dedicated to protecting what matters most to our clients. We pride ourselves on delivering exceptional service with professionalism, integrity, and a positive attitude. Were looking for a motivated, energetic Customer Service Representative who thrives in a team environment and enjoys helping people.

Position Overview

As a Customer Service Representative, you will be the friendly, knowledgeable voice of our agency. Youll support clients with policy questions, billing assistance, coverage updates, and general service needs. Your ability to build relationships, stay organized, and maintain a positive attitude will be key to your success.

Preferred Skills

Experience with Farmers Insurance systems (not required but a plus)

Bilingual abilities (if applicable)

Sales or retention experience

What We Offer Competitive pay

Opportunities for professional growth and advancement

Supportive team environment

Training and development resources

Potential for bonuses or incentives (if applicable)

How to Apply

Please submit your resume and a brief introduction to (Application Link). We look forward to meeting candidates who bring enthusiasm, professionalism, and a passion for helping others.

Salary Range: $40000.00 - $60000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Parental Leave

Career Growth Opportunities

Responsibilities

Key Responsibilities

Provide outstanding customer service through phone, email, and inoffice interactions

Assist clients with policy changes, coverage explanations, billing inquiries, and claims support

Maintain accurate customer records and documentation

Process payments, endorsements, renewals, and policy updates

Support the agency team with administrative tasks and followup

Identify opportunities for crossselling or upselling additional products (no cold calling required unless specified)

Contribute to a positive, collaborative team culture

Required Qualifications

Active Property & Casualty (P&C) License

2+ years of customer service experience, preferably in insurance or financial services

Strong communication and interpersonal skills

Friendly, upbeat personality with a customerfirst mindset

High level of energy, professionalism, and reliability

Ability to work well in a team environment

Strong attention to detail and organizational skills

Comfortable learning new systems and working in a fastpaced environment