About Us
The Bryan Howell Agency with Farmers Insurance is a fastgrowing, customerfocused team dedicated to protecting what matters most to our clients. We pride ourselves on delivering exceptional service with professionalism, integrity, and a positive attitude. Were looking for a motivated, energetic Customer Service Representative who thrives in a team environment and enjoys helping people.
Position Overview
As a Customer Service Representative, you will be the friendly, knowledgeable voice of our agency. Youll support clients with policy questions, billing assistance, coverage updates, and general service needs. Your ability to build relationships, stay organized, and maintain a positive attitude will be key to your success.
Preferred Skills
Experience with Farmers Insurance systems (not required but a plus)
Bilingual abilities (if applicable)
Sales or retention experience
What We Offer Competitive pay
Opportunities for professional growth and advancement
Supportive team environment
Training and development resources
Potential for bonuses or incentives (if applicable)
How to Apply
Please submit your resume and a brief introduction to (Application Link). We look forward to meeting candidates who bring enthusiasm, professionalism, and a passion for helping others.
Salary Range: $40000.00 - $60000.00 per year
Annual Base Salary + Commission
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Parental Leave
Career Growth Opportunities
Responsibilities
Key Responsibilities
Provide outstanding customer service through phone, email, and inoffice interactions
Assist clients with policy changes, coverage explanations, billing inquiries, and claims support
Maintain accurate customer records and documentation
Process payments, endorsements, renewals, and policy updates
Support the agency team with administrative tasks and followup
Identify opportunities for crossselling or upselling additional products (no cold calling required unless specified)
Contribute to a positive, collaborative team culture
Required Qualifications
Active Property & Casualty (P&C) License
2+ years of customer service experience, preferably in insurance or financial services
Strong communication and interpersonal skills
Friendly, upbeat personality with a customerfirst mindset
High level of energy, professionalism, and reliability
Ability to work well in a team environment
Strong attention to detail and organizational skills
Comfortable learning new systems and working in a fastpaced environment