Licensed Customer Service Professional

Position Overview


The Ryan Deasy Allstate Agency is seeking a licensed Customer Service Specialist to join our growing team on a part-time basis. This role is essential in ensuring a high level of service for our clients by handling inbound calls, assisting with policy changes, and providing billing support.


Key Responsibilities

• Answer and manage incoming client phone calls in a professional and friendly manner
  
  
• Assist clients with endorsements and policy changes on auto, home, and other lines of insurance
  
  
• Provide clear explanations of billing statements, payments, and account balances
  
  
• Process customer requests accurately and in a timely fashion
  
  
• Ensure compliance with state and Allstate guidelines in all client interactions
  
  
• Support the agency team with administrative and service-related tasks as needed
  
  

Qualifications

• Active Pennsylvania Property & Casualty License (required)
  
  
• Prior experience in insurance customer service or related field preferred
  
  
• Strong communication and problem-solving skills
  
  
• Ability to work independently and manage multiple tasks
  
  
• Proficient with basic computer systems and agency management software (training provided)
  
  

Schedule & Compensation

• Part-Time Position (Looking for help 2 days/week)
  
  
• Competitive hourly pay, with opportunity for growth within the agency
  
  

Why Join Us?


At the Ryan Deasy Allstate Agency, we are committed to providing exceptional service to our clients and a supportive environment for our team members. This role is perfect for someone who is licensed, detail-oriented, and enjoys helping people while maintaining a flexible part-time schedule.

This is a remote position.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.