Licensed Customer Service Representative

The Customer Service Representative is responsible for working primarily with clients. The Customer Service Representative plays a key role in long-term customer retention, and therefore should maintain an amiable, accommodating, and pleasant attitude within and outside of customer interactions. BILINGUAL MANDATORY.

Salary Range: $20.00 - $28.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Responsibilities

Provide exceptional customer service by assisting clients with policy inquiries, billing, claims, renewals, and coverage options while ensuring accurate documentation and compliance with insurance regulations.

• Bilingual
• Customer service experience
• Excellent communication skills, both verbal and written
• Ability to multi-task
• Ability to work independently as well as with a team
• Flexible and adaptable to business requirements
• Basic computer skills and knowledge
• Microsoft Word/Excel knowledge
• Providing or offering additional services to preserve customer loyalty
• Compassionate and caring
• Ability to remain calm in stressful situations
• Must hold at least a P&C insurance license
• Ability to work Saturday 9am to 1pm