Licensed Customer service representative

Lanzaretta Allstate Agency

Willoughby, OH

JOB DETAILS
SALARY
$48,000–$70,000 Per Year
LOCATION
Willoughby, OH
POSTED
8 days ago

Our family-owned agency is seeking a friendly, professional to help assist our current clients. This role is ideal for someone who is highly customer-service oriented and comfortable identifying opportunities that strengthen client relationships, retention, and overall coverage.

Salary Range: $48000.00 - $70000.00 per year


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Fun team environment

Promo's

Unlimited earning potential

Career Growth Opportunities


Responsibilities

Responsibilities include:

  • Providing exceptional customer service to support client retention
  • Handling cancellation call notifications
  • Conducting renewal reviews with clients
  • Identifying opportunities to cross-sell additional products and services
  • Assisting with potential policy rewrites to better meet client needs
  • Asking qualifying questions to identify life insurance needs and generating leads to refer to our Life Insurance Representative
  • Supporting general administrative and miscellaneous customer service tasks as needed

Requirements

Qualifications:

  • Active Property and casualty license
  • Relevant Insurance agency customer service experience
  • Strong communication and interpersonal skills
  • Sales-minded approach with a strong service-first mentality
  • Comfortable initiating conversations around coverage needs, including life insurance
  • Highly organized, detail-oriented, and client-focused

About the Company

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Lanzaretta Allstate Agency