Licensed Customer service representative

Our family-owned agency is seeking a friendly, professional to help assist our current clients. This role is ideal for someone who is highly customer-service oriented and comfortable identifying opportunities that strengthen client relationships, retention, and overall coverage.

Salary Range: $48000.00 - $70000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Fun team environment

Promo's

Unlimited earning potential

Career Growth Opportunities

Responsibilities

Responsibilities include:

• Providing exceptional customer service to support client retention
• Handling cancellation call notifications
• Conducting renewal reviews with clients
• Identifying opportunities to cross-sell additional products and services
• Assisting with potential policy rewrites to better meet client needs
• Asking qualifying questions to identify life insurance needs and generating leads to refer to our Life Insurance Representative
• Supporting general administrative and miscellaneous customer service tasks as needed

Qualifications:

• Active Property and casualty license
• Relevant Insurance agency customer service experience
• Strong communication and interpersonal skills
• Sales-minded approach with a strong service-first mentality
• Comfortable initiating conversations around coverage needs, including life insurance
• Highly organized, detail-oriented, and client-focused