Licensed Insurance Customer Service Representative

Job Description

About the Position

Miller Insurance Group is looking for a motivated and experienced Licensed Insurance Customer Service Representative to join our team.

This position is focused on providing excellent service to our existing clients. We are looking for someone who enjoys helping people, understands insurance, communicates well, and takes ownership of getting things done.

If you enjoy working with clients, solving problems, and helping people better understand and protect what matters to them, we'd like to hear from you.

What You'll Do

• Assist clients with policy questions, coverage, billing, and service needs
• Process policy changes, endorsements, cancellations, and other requests
• Review accounts for accuracy, coverage gaps, and additional coverage needs
• Assist with renewals and policy reviews
• Communicate with insurance carriers regarding underwriting and policy questions
• Assist clients with the claims process when needed
• Prepare certificates, evidence of insurance, and policy documentation
• Maintain accurate client records and follow up on outstanding requests
• Help clients understand their insurance options and make informed coverage decisions

Compensation & Benefits

• $40,000–$60,000 annual salary, depending on experience
• Monday–Friday, 9:00 AM–5:00 PM
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health Savings Account (HSA) with employer contributions available
• 401(k) retirement plan with employer matching available

Company Description

At Miller Insurance Group, we believe insurance is about more than selling a policy. We help our clients understand their risks, make informed coverage decisions, and protect what's important to them.

We're looking for someone who values relationships, integrity, teamwork, and providing great service—and who wants to be part of an agency where their work makes a difference for our clients.

Benefits

• Medical Insurance
• Dental Insurance
• 401(k) with 3% Company Match
• Paid Vacation
• Life Insurance
• Disability Insurance
• Café on Site
• Employee Discounts for Parts & Service and Vehicle Purchases

What We're Looking For

An active Property & Casualty insurance license is required.

Our ideal candidate:

• Has previous insurance agency or carrier experience
• Has a good understanding of personal and/or commercial insurance
• Provides friendly, professional, and dependable customer service
• Communicates clearly by phone, email, and in person
• Is organized, detail-oriented, and able to manage multiple priorities
• Takes initiative and follows client needs through to completion
• Works well independently and as part of a team
• Enjoys building long-term relationships with clients