Licensed Master Social Worker – Nursing Home Surveyor / Complaint Investigator – Syracuse, NY
Location: Syracuse, NY Employment Type: Full-time Rate: $39/hour
Position Overview:
Based in Syracuse, NY, the Nursing Home Surveyor / Complaint Investigator assists with surveillance and investigation activities related to nursing homes (long-term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. In this role you will participate as a member of an interdisciplinary survey/investigation team to review allegations of abuse and neglect; perform surveillance activities at nursing homes (long-term care), Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with the requirements of participation; prepare written reports of investigative findings and prepare a Statement of Deficiencies (SOD) within the required time frame using Principles of Documentation; participate in emergency surveys at Skilled Nursing Facilities (SNFs); and participate in state monitoring during Immediate Jeopardy situations, among other duties.
Why You'll Love Working Here:
Competitive rate of $39/hour.
5 sick days (40 hours), subject to the provisions of the NYS Paid Sick Leave Act.
Health insurance, subject to plan eligibility requirements.
Full-time position with on-site travel requirements.
Specialized, high-level experience in healthcare regulation, compliance, and investigation.
Mission-driven work directly protecting vulnerable residents and improving quality of care in long-term care settings.
Premium pay rate for holidays and overtime.
Qualifications:
Master's degree in Social Work (MSW) from an accredited program.
Current New York State Licensed Master Social Worker (LMSW) required.
Minimum two (2) years of clinical experience in a medical facility, preferably a nursing home, required.
Two (2) years of experience performing nursing home surveillance activities, preferred.
Strong interpersonal skills with the ability to facilitate positive customer satisfaction in adverse or controversial situations.
Ability to work independently with minimal supervision, as well as in a team environment.
Excellent written and verbal communication skills, with the ability to relate effectively to providers, physicians, senior medical and administrative personnel, and residents/patients.
Superior investigative and analytical skills, with proficiency in conducting interviews with facility staff, residents, and families.
Strong computer skills with the ability to learn new programs.
Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
Ability to travel to on-site locations.
Additional Requirements:
The work schedule is determined by the state; candidates must be flexible with scheduling
Must be available to work weekends, holidays, and evening shifts as needed, assigned on a rotating basis
This is a travel position
Key Responsibilities:
Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities at nursing homes (long-term care) to determine compliance with federal and state regulations.
Produce written documentation and draft a Statement of Deficiencies (SOD) within the required time frame, using Principles of Documentation.
Assess compliance with the Plan of Correction within the required time frame.
Complete data entry in federal and state reporting databases as required.
Participate in state monitoring during immediate jeopardy situations.
Attend meetings as required.
Testify in administrative hearings as needed.
Adhere to applicable work schedules, policies, and procedures.
Travel to on-site locations according to the work schedule.