Drives, monitors, and achieves profit, sales and performance goals according to National Vision standards. Monitors retail operating costs, budgets, and resources.
Optimizes and oversees the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines. Identifies areas of opportunity and creates an action plan for improvement.
Conveys a commitment to providing outstanding customer service and ensures all associates do the same.
Ensures quality standards are met.
Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
Supervises and motivates Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
Assists the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
Leads and coaches associates towards the attainment of sales and customer service goals.
Mentor potential Apprentice Opticians as permitted by law.
National Vision (NVI) was founded in 1990 to operate Vision Centers for Walmart. In 2005, Berkshire Partners acquired NVI as well as America's Best Contacts & Eyeglasses and simultaneously merged the two companies. At the time of acquisition, America's Best had just 112 stores.
In January 2009, NVI acquired Eyeglass World and successfully turned around the retailer through a completely new merchandising and marketing strategy.
In 2011, NVI acquired long-time partner, AC Lens, which is now one of the largest online contact lens providers in the United States.
Today, National Vision remains focused on making quality eye care and eyewear more affordable and accessible as we continue to expand across the country.
Skills
Budgetingunmatched
Coachingunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Forecastingunmatched
Legalunmatched
Maintain Complianceunmatched
Marketingunmatched
Mentoringunmatched
Merchandisingunmatched
Operations Guidelinesunmatched
Pricingunmatched
Promotional Programsunmatched
Quality Metricsunmatched
Retailunmatched
Salesunmatched
Staff Requirementsunmatched
Time Managementunmatched
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